IT Officer - Blackrock, Co Dublin

IT Officer

Blackrock, South Dublin | 6-Month Temporary Contract | €50,000 per annum (pro rata)

This is an excellent opportunity for an IT professional with strong Microsoft 365 and user support experience to join a busy IT function, providing technical support to staff while contributing to ongoing IT improvements and digital transformation projects.

You will also contribute to its wider strategic priorities, including digital development, organisational efficiency, sustainability, equality and human rights.

Salary: €50,000 per annum (pro rata, non-negotiable).

Contract: 6-month temporary assignment.

Location: Blackrock, South Dublin.

Working arrangement: Hybrid working

Annual leave: 25 days (pro rata).

The IT Officer will provide first and second-line IT support to staff across the organisation, assisting with day-to-day technical issues, systems administration and the ongoing development of IT services.

Key responsibilities will include:

• Providing first and second-line technical support to staff, troubleshooting hardware, software, Microsoft 365, connectivity and systems access issues.
• Supporting and administering Microsoft 365 applications, including Outlook, Teams, SharePoint Online and OneDrive.
• Managing user accounts, access permissions, licences, shared mailboxes and system access.
• Assisting with Microsoft Entra ID (Azure Active Directory) administration and maintaining appropriate access and security controls.
• Monitoring IT systems and infrastructure to ensure availability, performance and data integrity.
• Logging and maintaining accurate records of IT incidents, resolutions and system changes.
• Supporting system upgrades, testing, implementations and ongoing IT projects.
• Assisting with digital transformation initiatives and identifying opportunities to improve systems and internal processes.
• Ensuring IT practices adhere to data protection, confidentiality and information security requirements.

The successful candidate will have:

• A minimum of 3 years' experience working in an IT support or ICT environment, or a relevant third-level qualification in IT, Computer Science or a related discipline.
• Practical experience supporting Microsoft 365 environments, including Teams, SharePoint Online and OneDrive.
• Experience with user account administration, permissions and access management.
• A good understanding of IT security, data protection and confidentiality.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to provide support to both technical and non-technical users.
• The ability to manage competing priorities, work independently and maintain accurate records.

Desirable:

• Microsoft certifications such as MS-900 or AZ-900.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Previous experience working in a public sector or regulated environment.
• Exposure to IT service desk or ticketing systems.
• Experience supporting digital transformation or system implementation projects.

Please send your CV to Lex Consultancy for immediate consideration.