IT Operations and Endpoint Architect

Responsibilities: • Developing and managing a secure and efficient IT infrastructure, focusing on IT operations and endpoint security. • Developing and deploying ITSM frameworks and familiarity with BMC Helix to optimize operational efficiency. • Designing and deploying endpoint security solutions, including Microsoft Intune, MAM/MDM, Defender, or SCCM, ensures comprehensive company asset protection. • Collaborating with teams to streamline IT processes and enhance service efficiency. • Maintaining technical documentation on IT architecture and configurations. • Evaluating and incorporating new technologies for better IT operations and security. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). • Extensive experience (3 years) in ITSM management or enterprise-level web design, with proficiency in tools like BMC Helix or SharePoint Online preferred. • Profound understanding of IT operation management domains, including incident management, change management, and service request management. • Strong expertise in Microsoft endpoint tools like Microsoft Intune, Defender, and SCCM. • Certifications in ITIL, BMC Helix, or Microsoft solutions are advantageous. • Experience in implementing and managing Network Operations Center (NOC) solutions is a plus. • Excellent problem-solving abilities and a track record of resolving complex technical issues. • Self-motivated and able to work independently with minimal supervision. • Strong interpersonal and communication skills (verbal and written). Additional Information: • The role offers the option for remote work with occasional on-site visits.