IT Product Specialist

Requisition ID # 175452

Job Category: Information Technology

Job Level: Individual Contributor

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Digital Workplace Team, part of the Grid Platforms & Network organization, delivers the technologies and support that power a best-in-class Digital Employee Experience enhancing joy at work through reliable devices, seamless collaboration tools, and responsive services that drives productivity.

Position Summary

The IT Product Specialist supports the delivery of secure, reliable, and compliant software solutions through application testing, packaging operations, and Software Review Board (SRB) process support. Working in a team environment, this role partners with Software Asset Management, Device Management & Deployment, Cybersecurity, and business stakeholders to ensure software is properly evaluated, tested, approved, and prepared for enterprise deployment.

Key responsibilities include reviewing software requests and release documentation, determining testing requirements, executing quality assurance testing for Windows and Mac applications, supporting User Acceptance Testing (UAT), and documenting results. The role also supports application packaging intake, request prioritization, software media collection, escalation coordination, and SRB processing activities.

The IT Product Specialist applies testing and quality assurance best practices to improve deployment success, reduce operational risk, and enhance the end-user experience. The position contributes to the continuous improvement of software onboarding, testing, and deployment processes while ensuring stakeholders are informed of testing outcomes, deployment readiness, and software requirements.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint $102,000 - $132,000. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. 

Bay Area Min: $ 102,000

Bay Area Max: $ 162,000

This position is hybrid, working from your remote office and our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.

Job Responsibilities

• Review and evaluate software requests, requirements, and release documentation to support application packaging, testing, and deployment activities.
• Execute quality assurance testing and validation of Windows and Mac application packages to ensure successful enterprise deployment.
• Support Application Packaging and Software Review Board (SRB) intake, prioritization, governance, and lifecycle management processes.
• Partner with cross-functional stakeholders, including engineering, Software Asset Management, procurement, vendors, and business customers, to support software onboarding and delivery.
• Communicate testing results, deployment readiness, risks, issues, and status updates to stakeholders and leadership.
• Troubleshoot application packaging, installation, deployment, and operational issues; provide escalation support as required.
• Create and maintain testing, deployment, and operational documentation.
• Contribute to process improvements, automation initiatives, and operational excellence efforts that enhance service quality and efficiency.
  
  

Qualifications

Minimum:

• Associates Degree in Computer Science or job-related discipline or equivalent experience
• 2 years job-related technical experience
  
  

Desired:

• BA/BS in Computer Science/Information Systems, Business, Engineering or equivalent work experience
• 4+ years of experience in similar or related job functions
• Experience with Microsoft Configuration Manager (SCCM), Microsoft Intune, Flexera AdminStudio, and enterprise software deployment technologies.
• Strong knowledge of Windows operating systems and experience troubleshooting Windows and Mac application installation, packaging, and deployment issues.
• Experience creating and managing virtual test environments, including virtual machine and snapshot management.
• Strong understanding of software packaging, quality assurance testing, deployment processes, and enterprise application lifecycle management.
• Demonstrated analytical, problem-solving, and technical troubleshooting skills, with the ability to independently research and resolve complex issues.
• Strong attention to detail with a focus on testing accuracy, documentation quality, and data integrity.
• Excellent verbal and written communication skills, with the ability to effectively collaborate across technical and business teams.
• Ability to manage multiple priorities in a fast-paced environment while following established processes and contributing to continuous improvement initiatives.
• Knowledge of Lean principles, methodologies, and continuous improvement practices.
• Strong customer service orientation with a professional and collaborative approach to stakeholder engagement