IT project and programme managers t

Minimum Work Experience

IT project and programme management 3+ Years

Roles & Responsibilities

2+ years' experience in Windows 10/11

Candidate should have good knowledge in Business Analysis.

Establish and build on good written working relationship with customers.

Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system and via phone system with team-mates.

Troubleshoot and if required, referral of hardware & software faults to third parties.

Troubleshoot system problems, diagnose, and solve software faults

Personal Skillset

Excellent written communication skills

Excellent teamwork and interpersonal skills.

Proven ability to organise work with an organized manner

Self-starter with a willingness to take responsibility

Handle the clients query with positive outlook.

The ability to interact with key stakeholders in a professional manner

Support Experience in

Windows 10/11

Server 2012+

Active Directory

Group Policy management

Office 365 Applications (Word, Outlook, Excel, Teams, OneDrive, etc)

Office 365 Administration (AAD, Exchange Online, Teams, SharePoint Online, OneDrive)

Microsoft 365 Administration (Intune, AIP, DLP, Defender) (Nice to have)

Relevant qualifications (nice to have any of the below)

MS-900, MS-100, MS-101, MS-700, MS-203, AZ-900, AZ-104, MS-500, SC-900, SC-200

Benefits

Free Parking,

Work from home (hybrid model),

Continuous professional development financial assistance for additional Microsoft Training.