IT Project Delivery Manager

Elior Support Services – The People Behind Every Plate

Working Pattern: Monday to Friday | 9am–5:30pm | Hybrid Working with 3 days in the office

Salary: £Competitive + Company Car/Car Allowance and 15% KPI performance bonus

Job ID: 7782

What you'll be serving up…

• Take ownership of the planning and delivery of IT projects and transformation initiatives across Elior UK, ensuring all activities meet agreed scope, timelines, budgets and quality standards.
• Lead UK technology delivery within a global transformation programme, working collaboratively with Elior Group to ensure local requirements are met and aligned with wider business objectives.
• Manage the full project delivery lifecycle, from initial planning and requirements gathering through to implementation, migration and project closure.
• Develop and maintain detailed project plans, resource requirements, budgets and delivery milestones, monitoring progress and addressing any challenges.
• Work closely with technical teams, including developers, consultants and analysts, providing direction and ensuring solutions are configured, integrated and delivered effectively.
• Manage relationships with business stakeholders, ensuring requirements are understood, expectations are managed and project outcomes meet business needs.
• Identify and manage technical and project risks, dependencies and changes, developing solutions and contingency plans where required.
• Ensure appropriate quality controls, technical standards and industry best practices are followed throughout project delivery.
• Provide clear and regular updates to senior management and stakeholders on delivery progress, risks, budgets and key decisions.
• Lead and manage the project team, including setting objectives, allocating workloads, holding weekly one-to-ones, managing performance and overseeing PDRs.
• Drive continuous improvement across the team, identifying opportunities to strengthen technical capability, improve processes and enhance project delivery.

The ingredients you'll bring…

• Proven experience in a Senior IT Project Management or Project Delivery role, with a strong track record of delivering complex technology projects.
• At least 5 years' experience of line managing teams, including performance management, regular one-to-ones, objective setting and PDRs.
• A strong technical understanding, including experience of system customisation, configuration, integration and migration.
• Knowledge of project management methodologies such as Agile, Waterfall and hybrid approaches, with experience using tools such as Jira and Microsoft Project.
• Experience of working on international technology programmes and collaborating with global teams.
• The ability to manage multiple projects and technical workstreams, balancing priorities, resources, budgets and deadlines.
• Strong stakeholder management and communication skills, with the ability to translate technical requirements into clear business outcomes.
• Excellent problem-solving skills and the confidence to make decisions, manage risks and overcome delivery challenges.
• Experience developing and implementing continuous improvement plans to enhance team performance and capability.
• APM or an equivalent project management qualification would be advantageous.

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free lunches provided
• Flexible and part-time working opportunities
• Company car or car allowance
• Private Healthcare
• 33 days holiday, with the option to buy up to an additional 10 days per year
• Rewarding bonus package up to 15%
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

Ready to join us? Hit ‘Apply Now’ and let’s chat!