IT Project Manager

This is a remote position.

Project Manager

Work from home

Part Time (24 hrs/week)

Read, understand, and adhere to policies while executing tasks.

Monitor event logs (i.e., user added, user deleted, password changes, etc.), identify and save event logs to Government storage. Report anomalies to IT Program Manager via e-mail and/or project status meetings.

Review and verify new user access requests for accuracy, completeness, training, and validity. Send verified user requests via e-mail to appropriate Government POC, as specified by the COR.

Create and assign applicable roles to new user accounts after approved user request application.

Delete users upon request by appropriate Government POC, as specified by the COR, and record deletions to user accounts log.

Document, in a format agreed to by the COR, Government’s desired enhancements to the system based on feedback received from end users, COR, and project status meetings.

On at least a monthly basis, perform an Enterprise-wide discovery of the current state of the system by interfacing with each bureau/office to review how they have set up their groups, rules, notification and incident templates, identifying any notable discrepancies between the offices and bureaus and recommending solutions to provide consistency and uniformity across the Department. Document discrepancies, in a format agreed to by the COR, that do not conform to policies and requirements.

Identify and create any new documentation, as identified by the COR, such as user guides or standard operating procedures that will make the system more useful and user-friendly.

Analyze the structure of enterprise environment to identify better ways to meet the needs of the bureaus/offices.

Identify obstacles to meeting the needs of the bureaus/office individually and impacts to the overall enterprise environment to improve the usefulness across the board.

Identify and document custom fields/groups/roles/record types unique to each bureau/office.

Analyze and maintain the system by reviewing enterprise settings of the system, documenting modifications, and following-up on source/reason/justification of modifications.

Work with the Auto Update Project Team and onboarding offices and bureaus who want to participate and define data requirements to continue to bring participating offices and bureaus into the auto-import methodology.

Document and resolve day-to-day issues reported by users using recommendations from DOI IT, provider, and/or the Program Manager.

Attend quarterly user account reviews with each bureau/office leads and document results and take-aways from the reviews.

1Attend all regularly scheduled status/project meetings to discuss, schedule, prioritize tasks, and progress of projects with IT Program Manager; regularly scheduled monthly meetings with the DOI ENS bureau/office POC; weekly meeting with DOI Auto-Update program team; quarterly DOI ENS Policy Workgroup; and other ad-hoc meetings as necessary. Document meeting minutes, take-aways and actions resulting from the meetings.

Attend, observe the Change Management Governance Board on occasions it convenes. Document meeting minutes, take-aways, and actions.

Recommend improvements regarding the usability of the system.

Requirements

The IT Project Manager shall have extensive information technology experience to include security compliance, system administration, user management, data management, change management, privacy, and records management and should have experience in the federal government setting.

Must be knowledgeable of policies for handling personally identifiable information (PII).

Experience in an enterprise environment where multiple offices, geographic locations, or organizational structures provide them with the necessary skills to handle this large group.

Emergency notification systems experience particularly, Everbridge suite of products, would be a significant plus as well as experience with active directory and authentication to cloud-based solutions.