ST
IT Remote Support Engineer JR
- Hiring from
- India
- Work type
- Remote
- Posted
- Sep 24, 2026
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Job Description
- Provide remote support for laptops, desktops, and peripherals.
- Handle employee IT onboarding and exit support, including laptop allocation, retrieval coordination, and access validation.
- Perform Outlook mailbox support including configuration, archive setup, and basic data handling.
- Support data backup requirements as per defined process and guidelines.
- Perform basic troubleshooting for video conferencing devices (Cisco, Poly).
- Provide basic application support for Outlook, Excel, Adobe Designer, and approved business applications.
- Identify and troubleshoot printer-related issues; coordinate with OEM/vendor teams when required.
- Log, update, and close incidents in the ticketing tool with clear documentation.
- Perform first-level diagnosis before escalation and ensure complete handover details.
- Coordinate with users, HR, and internal teams and provide timely status updates.
- Follow IT security awareness guidelines and compliance processes.