IT & Security Administrator

Department: Operations | Reports to: Chief Operating Officer
Location: St. Augustine, FL (Remote)
Type: Full-time
Salary: $100,000 annually
Applications close: November 6, 2026

About CourtReserve

CourtReserve is a leading SaaS platform serving racquet sports clubs and organizations across North America. Our software is a full-suite operating system that helps clubs manage memberships, court reservations, programming, events, billing, communications, and more. We’re focused on scaling our business while continuing to deliver exceptional experiences for our customers.

The Role

We're hiring an IT & Security Administrator to own CourtReserve's corporate IT environment: the computers, accounts, applications, and security practices our team uses every day. This is an opportunity to build an operational IT function from the ground up.

This is a hands-on individual contributor role with no direct reports. Most of the day-to-day work is keeping employees set up and secure. That means provisioning and shipping computers for new hires, replacing aging machines, managing access to our business applications, and keeping devices compliant. Because we're remote and cloud-based, help-desk volume is light.

The other core part of the role is SOC 2. An outside SOC 2 consultant runs our overall program and provides the platform that tracks our controls. Our DevOps team owns the controls for our production software. You'll own the operational controls: employee devices, access management, onboarding and offboarding, internal IT policies, and security awareness training, along with the evidence that shows those controls are working. You'll work closely with the consultant and DevOps to keep your controls audit-ready. Responsibility for our production SaaS infrastructure stays with Engineering and DevOps.

What You'll Do

Computer lifecycle

• Procure, configure, ship, and recover company computers (macOS and Windows) for employees in the US and Canada.
• Maintain standard device configurations and an accurate asset inventory.
• Manage replacements and secure wiping and disposal when employees leave or equipment is retired.

Identity, access & SaaS administration

• Administer Google Workspace, Zoom, Slack, and other business applications.
• Provision, change, and remove access as people join, change roles, and leave, working with People Ops on timing.
• Maintain MFA and single sign-on, and run periodic access reviews.
• Administer Cloudflare Zero Trust in partnership with Engineering.

Endpoint & corporate security

• Manage device management, encryption, patching, and endpoint protection tools.
• Monitor device compliance and fix gaps.
• Maintain internal IT and security policies, and help coordinate response to corporate IT security incidents.

SOC 2 operational controls

• Own the corporate IT and operations controls assigned to you in our compliance platform.
• Collect and maintain audit evidence, fix control gaps, and support auditor requests alongside our SOC 2 consultant and DevOps.

Security awareness training & employee IT support

• Run the security awareness training program and track completion.
• Handle the occasional employee IT request: troubleshooting, account issues, and device problems (Help desk activity represents 10-15% of the role).

Your First 90 Days

• Learn our current devices, applications, access practices, and the SOC 2 controls assigned to you.
• Build or validate a complete computer and application inventory with clear owners.
• Standardize new-hire setup and offboarding with People Ops, including how quickly access is removed.
• Bring assigned SOC 2 controls to an audit-ready state with the consultant, and set up a regular routine for collecting evidence.

Equal Opportunity

CourtReserve is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. If you need a reasonable accommodation during the application process, please contact hiring@courtreserve.com.

Required

• 3+ years of IT experience in systems administration, IT operations, or a similar role, ideally at a remote or cloud-first company.
• Hands-on experience supporting SOC 2. You've owned or operated IT controls and produced audit evidence.
• Administration experience with Google Workspace and common SaaS tools such as Slack and Zoom.
• Working knowledge of SSO, MFA, and role-based access management.
• Experience with device management for macOS and Windows
• Experience managing computer lifecycle and shipping logistics for a distributed workforce.
• Clear written communication and strong documentation habits, plus the judgment to work independently.

Preferred

• Experience with compliance platforms such as IntelliGRC, Vanta, or similar.
• Experience with Cloudflare Zero Trust or similar zero-trust/secure access tools.
• Experience running a security awareness training program.
• Certifications such as CompTIA Security+, Google Workspace Administrator, or a device management certification.