IT Security Help Desk

Description We are seeking a customer-focused IT Security Help Desk Analyst to support internal employees with identity verification, access management, and security-related support requests. This role plays a critical part in maintaining secure access to company systems and networks while delivering a high-quality support experience. The successful candidate will work from a queue of project-based, proactive, and reactive support tickets, assisting employees with account access, application support, password resets, security verification, and general technical troubleshooting. This position requires strong attention to detail, adherence to security policies, and the ability to follow established processes and scripts while providing excellent customer service. Key Responsibilities Make outbound calls to internal employees to verify identity and support security-related access requests. Manage and resolve tickets in a timely manner while maintaining compliance with company security protocols. Provide support for account administration, application access, password resets, and user provisioning/deprovisioning activities. Troubleshoot Windows and Office 365-related issues. Follow documented procedures and scripts to ensure consistent and secure support practices. Proactively drive tickets to resolution and maintain accurate documentation. Collaborate with team members and communicate effectively regarding ticket status, escalations, and customer needs. Support groups ranging from small teams to audiences of 60+ users, assisting with account setup, access issues, troubleshooting, and user support activities. Contribute to a positive team environment by sharing knowledge and assisting colleagues when needed. Required Qualifications Experience supporting Windows environments. Working knowledge of Active Directory, user account administration, and password resets. Experience supporting Microsoft Office 365 applications. Strong customer service and phone support experience, including working within a call queue environment. Ability to follow defined processes, procedures, and security protocols with a high level of accuracy. Strong organizational skills with the ability to manage multiple tickets and priorities simultaneously. Excellent verbal and written communication skills. Ability to work independently while remaining engaged and collaborative with the broader team. Preferred Qualifications Previous IT Help Desk, Service Desk, or Technical Support experience. Experience supporting access management, identity verification, or security-related support functions. Familiarity with ticketing systems and IT service management processes. Key Skills IT Support Active Directory Application Support Microsoft 365 / Office 365 Password Management Access Management Customer Service Windows Support Help Desk Operations Technical Troubleshooting Schedule: Monday-Friday, 10:00 AM - 7:00 PM Central Time Job Type & Location This is a Contract position based out of Madison, WI. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.