IT Senior Observability Architect

Job Purpose

Design and evolve the observability architecture within the approved enterprise architecture across MSC Cruises' global technology ecosystem. The role establishes the architecture, standards and engineering principles required to provide end-to-end visibility across applications, infrastructure, cloud, networks, integrations and digital services. Working closely with key IT teams and business stakeholders, the role leads the adoption and continuous optimization of the observability platform, enabling proactive issue detection, faster root cause identification, improved service reliability and data-driven operational decision-making.

Key Accountabilities

• Design and evolve the observability architecture and recommend improvements to standards and the technical roadmap across applications, infrastructure, cloud, networks and digital services.
• Act as the technical reference for the observability platforms, with primary focus on Dynatrace and Elastic Stack (ELK), ensuring scalability, consistency and effective adoption across IT teams.
• Design and recommend common monitoring and telemetry standards covering metrics, logs, traces, events, user experience, service topology and business-critical services.
• Design and continuously improve dashboards, service health models, alerting strategies, anomaly detection and event correlation to enable proactive operations and reduce alert noise.
• Work with IT teams and business stakeholders to improve service visibility, incident detection, root cause analysis and operational troubleshooting.
• Ensure observability requirements are embedded into new services, projects, releases and operational readiness processes.
• Drive continuous improvement and automation of observability capabilities, including integrations with ITSM platforms, APIs, automation frameworks and emerging AIOps capabilities.

Qualifications

• 8–12 years of total professional experience, including significant experience in observability, monitoring, application performance management, Site Reliability Engineering or related technical disciplines.
• Strong hands-on experience with Dynatrace and good knowledge of Elastic Stack, including Elasticsearch, Logstash and Kibana.
• Strong understanding of observability principles across metrics, logs, traces, events, application performance and digital experience monitoring.
• Good knowledge of complex enterprise environments, including cloud, infrastructure, networks, applications, integrations, containers and distributed architectures.
• Experience with automation, APIs, scripting and modern DevOps practices; knowledge of OpenTelemetry is an advantage.
• Good understanding of IT Service Management processes, particularly Incident, Major Incident, Problem, Change and Service Level Management.
• Strong analytical, architectural and problem-solving skills, with the ability to translate technical telemetry into actionable service and operational insights.
• Bachelor's or master's degree in Computer Science, or equivalent; fluent English, written and spoken. Relevant Dynatrace or Elastic certifications are an advantage.

VISA Requirements

Right to work in Italy.

What we offer

In compliance with the applicable pay transparency legislation, the following information is provided regarding the initial compensation foreseen for the position.

Contract
• Type of contract: Permanent
• Hybrid working model: 2 days per week remotely
• Applicable Collective Labour Agreement (CCNL): “Addetti agli uffici ed ai terminals delle società di navigazione che esercitano l’armamento privato” – sez. personale di terra
• Gross annual salary (RAL): between €50.000 – €57.000 gross per year, paid over 14 monthly installments
• Meal vouchers: worth €8 per on-site working day
The offer in terms of salary will be determined based on the candidate’s professional experience, technical competencies, and the level of autonomy and responsibility assigned to the role.

Welfare&Wellbeing
We offer a range of Welfare&Wellbeing Initiatives as well as benefits including Productivity award, Health Insurance, Learning opportunities, flexible working hours, Employee Assistance Programme, Discounts & Partnerships within the MSC group.