IT Service Delivery Lead

IT Service Delivery Lead Lead enterprise IT service delivery across infrastructure, networking, and OT environments while driving service excellence, modernization, and continuous improvement. Apply About Talent Edge As trusted Executive & Professional Search partners, Talent Edge brings deep expertise in talent acquisition and advisory across industries. We leverage cutting-edge research and market mapping tools to deliver exceptional candidate matches for our clients. Our talented team prides itself on bringing innovative strategies and a passion for excellence to every engagement. About Our Client Our client – Svante – is a rapidly growing clean energy technology company dedicated to making commercial-scale carbon capture and removal a reality. As a purpose-driven organization, they are committed to accelerating the global transition to carbon neutrality. They are enabling global industries to play offense in the fight against climate change by empowering them with scalable, environmentally responsible carbon capture and removal solutions tailored to the unique challenges of each client. Their growing success reflects not only their commitment to these goals but is also a testament to fostering a fantastic, people-first corporate culture. About This Role Reporting to the Director of Information Technology, the IT Service Delivery Lead will be responsible for leading the delivery of enterprise IT services across service desk operations, infrastructure, networking, and operational technology environments. The successful candidate will ensure technology services remain reliable, secure, scalable, and aligned with business priorities while fostering a culture of continuous improvement. This position combines technical leadership with service management, requiring someone who enjoys improving operational processes while remaining engaged with the underlying technology. The successful candidate will lead the Service Desk team, collaborate closely with infrastructure, cybersecurity, engineering, and project management teams, and serve as the primary escalation point for major incidents. Key responsibilities include: Leading end-to-end IT service delivery across enterprise infrastructure, networking, and OT environments. Driving service excellence through IT Service Management (ITSM) best practices, including incident, problem, change, and request management. Monitoring service performance through KPIs, reporting, and continuous improvement initiatives. Chairing the IT Change Advisory Board and coordinating major incident response. Supporting Microsoft enterprise environments, including Active Directory, Azure AD, Windows Server, and Microsoft 365. Collaborating with infrastructure teams to support virtualization, networking, cloud platforms, monitoring solutions, disaster recovery, and business continuity initiatives. Working closely with project teams to successfully deliver technology initiatives while occasionally leading small to medium-sized projects. Developing documentation, operational standards, automation initiatives, and runbooks that improve consistency and efficiency. Building strong relationships with business stakeholders to ensure technology services meet operational needs and deliver an exceptional user experience. About the Candidate The ideal candidate is an experienced IT service delivery professional who combines strong technical expertise with proven leadership capabilities. You are passionate about delivering exceptional technology services, improving operational processes, and developing high-performing teams. You thrive in collaborative environments where you can balance strategic planning with hands-on problem solving. Qualifications include: Bachelor's degree in Computer Science, Information Technology, or a related discipline (or an equivalent combination of education and experience). Seven or more years of progressive experience in IT infrastructure, operations, or service delivery. Demonstrated experience leading IT service delivery within complex enterprise environments, ideally with exposure to operational technology (OT) or SCADA environments. Strong experience supporting Microsoft enterprise technologies, including Windows Server, Active Directory, Azure, and Microsoft 365. Experience with virtualization platforms such as VMware and Hyper-V. Strong understanding of enterprise networking, including routing, switching, firewalls, VPNs, and Fortinet technologies. Experience supporting cloud environments such as Microsoft Azure and AWS. Familiarity with IT Service Management (ITSM) platforms such as Jira and infrastructure monitoring tools such as Zabbix. Experience with backup, disaster recovery, and high-availability solutions. The following would be considered strong assets: Experience supporting SCADA or industrial control systems, such as Ignition. Exposure to cybersecurity platforms, including Arctic Wolf and Microsoft Defender. Experience implementing infrastructure automation using scripting, Infrastructure as Code, Terraform, or ARM templates. Previous experience leading technical teams and mentoring service desk or infrastructure professionals. Additionally, the successful candidate will demonstrate: Outstanding leadership, communication, and stakeholder management skills. Strong analytical thinking and complex problem-solving abilities. A customer-first mindset with a passion for service excellence. Exceptional organizational and prioritization skills. A continuous improvement mindset with a focus on automation, standardization, and operational efficiency. This is a full-time permanent position based in Svante's HQ located in Burnaby, BC. The position follows a hybrid (4 days/week in office) working model. Compensation & Benefits Our client offers a competitive compensation package that includes a base salary in the range of CAD $ 98,500 - $135,500 , comprehensive health and dental benefits, paid vacation, and the opportunity to play a meaningful leadership role within a growing technology organization committed to innovation and operational excellence. The final compensation package will be commensurate with the successful candidate's qualifications, skills, and experience. Talent Edge and Svante believe in pay equity, fairness, and transparency. Next Steps If you are interested in applying for this opportunity, reviewing the complete job description, or having an introductory conversation to explore whether this role is the right fit for you, please click the Apply button. Talent Edge and Svante are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. If you require accommodation during the application or interview process, please let us know at [email protected] . All applications will be treated with the utmost confidentiality. Your personal information will be used solely for the purpose of the hiring process and will never be shared without your consent. Department IT & Technology Locations Burnaby, BC Remote status Hybrid Apply