IT Service Delivery Lead – Workplace Technology

Job Description Apply by September 18th Be part of something bigger. Decode the future. Curitiba - PR At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! All about the role: For more than one hundred years now, the Electrolux Group has been working towards shaping living for the better, developing and manufacturing products to answer people's needs regarding taste, care, and wellbeing. The Electrolux Tech teams have the mission of creating solutions optimized for the future of the business, delivering outstanding experiences through the use of traditional and new technologies. It's their proactive work that allows the Electrolux Group to keep going on the forefront of innovation within the consumer journey. What you'll do: This role is a targeted risk-mitigation position designed to strengthen operational resilience across Workplace Technology. The role combines hands-on engineering, security/compliance execution and backup responsibility across critical services. It ensures continuity across Endpoint Engineering, Security, Collaboration (Teams & Voice), RFS and Asset Management while reducing dependency on key individuals and regions. assigned vendor contracts, asset lifecycle activities and cross-functional projects In detail, you will: - Act as active backup (B-role) for Endpoint Engineering - Support Windows 11, Intune, policy management, patching and configuration - Offload workload from Team members and support global initiatives - Own execution of endpoint security baselines (CIS, policies, compliance checks) - Track vulnerabilities and remediation activities - Act as backup support for Microsoft Teams and Voice services (telephony, meetings, collaboration features) - Support configuration and operational stability of Teams environments - Ensure alignment with global collaboration standards and policies - Coordinate Workplace Technology asset management and vendor-delivered lifecycle services, including performance and exception follow-up. - Act as Technology Equipment Services (TES) Coordinator for secure, compliant and sustainable IT equipment disposal. - Coordinate assigned Workplace Technology projects across stakeholders, suppliers and geographies. - Maintain milestones, actions, risks, issues, dependencies, decisions and status reporting at a level appropriate to the assignment. As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EAI – Electrolux Always Improve). Who you are: - Bachelor degree in Computer Science, Information Technology, or related field - Solid expertise in Workplace Technology - Strong knowledge of ITIL practices, CMDB, governance and controls. ITIL certification is preferred. - Strong hands-on endpoint engineering skills - Experience with security/compliance frameworks - Exposure to Teams and Voice collaboration platforms - Knowledge of ITIL (RFS, Asset Mgmt) - Ability to operate across multiple domains - Advanced English. Where you'll be: You will be based at the Curitiba administrative office. Located in Prado Velho, it is a new Electrolux location designed from the start to allow for more efficient, connected and flexible collaboration between Electrolux’s support teams. In order to create a culture of inclusion and care for everyone's wellbeing, we offer the following benefits: - Flexible work hours/hybrid work environment; - Discounts on our award-winning Electrolux products and services; - Profit share bonus; - Extended maternity leave (6 months) and paternity leave (4 weeks); - Insurance policy plan; - Extensive learning opportunities and flexible career path. As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.