IT Service Delivery Manager

Would you like to join a rapidly expanding company? What if we told you that, in just 19 years, PrimeIT has grown to 2430 employees?

Imagine being part of this story. Discover the 10 benefits of being a Primer (https://www.youtube.com/ watch?v=QoHqgxFZHew) and see why we are much more than just a technology company.

We are looking for a IT Service Delivery Manager with:

Key Responsibilities

• Lead and coordinate Incident, Problem, Change and Request Management (IPCR) processes, ensuring ITIL best practices.
• Monitor service performance, ensuring compliance with SLAs and continuous service improvement.
• Manage stakeholder relationships, escalations and action plans across multiple teams and business units.
• Oversee service transition activities, ensuring smooth onboarding of new applications and platforms into BAU operations.
• Ensure operational resilience, business continuity and disaster recovery readiness.

Required Skills

• Strong experience in IT Service Delivery Management and ITIL processes (Incident, Problem, Change and Request).
• Solid knowledge of SLA management, service performance monitoring and continuous improvement.
• Proven experience in stakeholder management, escalation handling and cross-functional coordination.
• Knowledge of Operational Resilience, Disaster Recovery and Business Continuity frameworks.
• Experience in Target Operating Model (TOM) definition, service transition and operational governance.

Location: Lisbon | Hybrid

Project Type: International

Level of Experience: Senior (+7 years)

Salary Package & Benefits: €1,750 to €3,500 (salary base) + Food Allowance + Flex Benefits

Need more reasons?

Send your CV to ccepa@primeit.pt and find out how far your career can go at PrimeIT!