IT Service Delivery Manager - SH52104

IT Service Delivery Manager

Our client, a leading professional services organisation based in Dublin City Centre, are looking for an experienced IT Service Delivery Manager to join their IT Operations team. This is a newly created role, where you will be responsible for ensuring the consistent delivery of high-quality, customer-focused IT services across the organisation.

For You:

• Permanent position with a leading professional services organisation
• Completive salary and discretionary bonus
• Dublin City Centre, hybrid working model
• 25 days annual leave
• Pension scheme
• Comprehensive health and wellness benefits

Key Responsibilities:

• Lead the Continual Service Improvement (CSI) programme, developing and maintaining a prioritised service improvement roadmap
• Act as the voice of the customer within IT, working closely with business stakeholders, reporting to the Head of IT Operations
• Manage the Change Enablement process, including change governance and risk assessment
• Develop service reporting, dashboards and performance metrics to identify trends and opportunities for improvement
• Act as a co-owner of the ITSM platform, driving improvements across automation, self-service, and knowledge management

Key Requirements:

• 8+ years' experience in IT Service Management, IT Service Delivery or IT Operations
• Bachelor’s Degree in Computer Science, Information Technology, Engineering or similar
• Experience within professional services, financial services or legal
• Strong knowledge of ITIL principles and IT Service Management best practises
• ITIL 4 Managing Professional, Practice Manager or similar certification desirable
• Knowledge of Microsoft 365, Azure and modern workplace technologies desirable

For more information, please apply through the link provided for the attention of Shane Hanrahan or call Osborne Recruitment on 01 525 2457.

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided.

Please submit your updated CV in Word Format.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Osborne are proud to be an Equal Opportunity Employer.