IT Service Desk Analyst
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Breedon Group plc is a leading vertically integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.
Job Purpose:
As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively.
Job Purpose:
As a First Line Service Desk Analyst at Breedon Group, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and a customer-centric approach to support our diverse workforce effectively.
Key Responsibilities
- Provide first-line technical support to Breedon Group employees via phone, email, and chat.
- Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
- Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.
- Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
- Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.
- Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
- Maintain up-to-date knowledge of Breedon Group's IT systems, applications, and policies.
- Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.
Skills, Knowledge & Expertise
- Proven experience in a similar role providing technical support in a corporate environment.
- Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
- Familiarity with common business applications and collaboration tools.
- Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.
- Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.
- Ability to prioritize workload, multitask, and manage time effectively to meet deadlines.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.
Job Benefits
- Contributory Company Pension Scheme
- 25 days annual leave, plus bank holidays on top
- Holiday Purchase Scheme, up to 5 days per holiday year
- Digital GP Scheme
- Volunteer Scheme
- Share Saver Scheme
- Company Life Assurance Scheme
- Enhanced Maternity, Adoption & Paternity Scheme
- Access to our Employee Assistance Programme for health and wellbeing support
- Discounts on a wide range of products through our employee benefits platform
- Broad learning opportunities and career progression pathways
Diversity Statement:
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.
Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.
Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV. We look forward to considering your application and potentially welcoming you to our team.
Ready to make a meaningful difference? Apply now by submitting your CV. We look forward to considering your application and potentially welcoming you to our team.
