IT Service Desk Associate

About Us:

ClearRoute is an engineering consultancy bridging Quality Engineering, Cloud Platforms and Developer Experience. We help enterprises reliably bring high-impact digital products to market faster, cheaper, and safer, working with technology leaders facing complex business challenges.

We take as much pride in our people, culture and work-life balance as we do in making better software. We’re not just making better software. We’re making the making of software better. Collaborative, entrepreneurial and dedicated to problem solving, we bring the step change our customer need to sustain innovation. Our values challenge us to do the best we can for ClearRoute, our customers and most importantly our team. This is an opportunity for you to build the organisation from the ground up, use your voice to drive change and help transform organisations and problem domains.

Role:

You'll be the first person our colleagues turn to when something isn't working. You'll fix laptops, sort out access, set up new joiners, look after our devices and keep our records accurate.

Key Responsibilities:

• Answer and resolve IT requests from colleagues, in person and online

• Set up laptops and accounts for new joiners, and off-board leavers using our checklists and Automate the process

• Look after our Macs, Microsoft 365 and Entra accounts, and devices managed through Jamf, learning the wider IT estate as you go

• Keep our IT asset register accurate: who has which device, when it was issued, and replacements

• Use AI tools to work smarter: find answers faster, write guides and automate repetitive tasks

• Write simple how-to guides so colleagues can help themselves

• Spot problems that keep coming back and fix them for good

Required Experience:

2+ years of IT experience or certifications.

Desirable Experience:

Honest, You own things, Customer-first, Responsive, Curious and logical and Eager to learn.

Working at ClearRoute
We have grown from six founders to 180+ people across five countries in three years, and what sets us apart isn't the pace, it's how we grow.

• Real flexibility, in practice. We trust you to perform at your best and still have a life outside of work, with genuine hybrid working, a home office budget, an open feedback culture where your voice shapes decisions, and time off when life needs it (birthday included).

• When ClearRoute wins, you win. We offer profit share so success is shared, meaningful recognition for great work, and benefits that look after you and your family, including private healthcare, competitive salary benchmarking, and a confidential employee assistance program covering counselling, mental health support, and financial wellbeing.

• A community you'll genuinely want to be part of. Interest based communities like running and book clubs, Women in Tech group, monthly socials, and cross regional events bring people together across the company. An inclusive, collaborative culture where you don't need to conform to succeed, where people support one another and feel comfortable being themselves.

• Where meaningful work meets real growth. You will tackle complex, real world problems at the forefront of platform engineering, AI, security, and scalable systems. Your growth is supported by learning budgets, Udemy access, a clear career framework, internal mobility, and thought leadership opportunities that take your impact beyond ClearRoute.

At ClearRoute, we believe diverse perspectives lead to better outcomes, and inclusion creates the conditions for everyone to thrive. We are proud to have built a family friendly working environment and have many employees who have caring responsibilities alongside work. We welcome applications from people who require flexibility and will be happy to discuss needs on an individual basis.

We are committed to fostering a culture where all team members feel respected, supported, and empowered to do their best work. We celebrate individuality and our differences and understand that some differences may mean that you require changes made to the interview process. We are happy to cater to your needs to make the interview accessible, if this is something you require please let us know by emailing us at join@clearroute.io