IT Service Desk Specialist (1st Level Support) – Zurich

IT Service Desk Specialist (1st Level Support) – Zurich Zurich | 100% | Multilingual Environment | Hybrid Model Koality is currently partnering with a leading organization in Zurich to strengthen their IT Service Desk team. We are looking for a motivated and customer-focused IT Service Desk Specialist who thrives in a structured, ITIL-driven environment and enjoys supporting users in a dynamic, multilingual setup. Your Impact You will be part of an established Service Desk team, acting as the first point of contact for internal users and ensuring smooth IT operations across the organization. Your responsibilities will include: Receiving, classifying, and resolving incidents & service requests Providing first-level support via phone and remote tools Working within ITIL-based processes (prioritization, documentation, escalation) Supporting internal business applications Maintaining and expanding the knowledge database Ensuring SLA compliance and high service quality Technical Environment Microsoft O365 Windows Operating Systems Networking & VPN ITSM tools (e.g., ServiceNow) MS Azure (basic knowledge) AI-supported tools (e.g., Copilot) Language Requirements German – Fluent French – Fluent Italian – Good English – Good What Were Looking For Strong customer service mindset Structured and solution-oriented working style Excellent communication skills High digital affinity and solid Microsoft knowledge Experience in professional IT support environments Hybrid setup: On-site presence in Zurich during onboarding, with partial remote flexibility afterwards. If you're looking to join a professional, well-structured IT environment where service quality and teamwork matter, wed love to hear from you. Feel free to reach out directly or send your CV to Koality for a confidential conversation. #ITSupport #ServiceDesk #ZurichJobs #Microsoft #ITIL #Multilingual #Koality