IT Service Desk Technician

Job Description

This hybrid Service Desk Technician role provides first-level technical support to internal customers by phone and email, focusing on remote troubleshooting, account and access issues, and basic desktop inquiries. You will diagnose and resolve technical problems, escalate complex issues appropriately, and ensure accurate documentation in the call management system while contributing to a positive, team-oriented work environment.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance via phone and email.
• Perform remote troubleshooting using diagnostic techniques and targeted questions for issues such as password resets, account problems, basic desktop inquiries, and equipment requests.
• Determine the most effective solution based on the issue details provided by internal customers.
• Guide internal customers step-by-step through the problem-solving process in a clear and patient manner.
• Escalate unresolved or complex issues to the appropriate next level of support in a timely manner.
• Provide accurate, up-to-date information on IT products, services, and standard procedures.
• Record all events, issues, and resolutions thoroughly in the call management system.
• Follow up with internal customers to update them on ticket status, confirm resolution, and maintain accurate information.
• Collect and relay customer feedback and suggestions, and propose potential improvements to support procedures and processes.
• Demonstrate initiative in accomplishing goals and meeting service level expectations.
• Collaborate with team members to consistently create and maintain a positive, team-oriented work environment.
• Work weekends and additional hours, including over 40 hours when needed, to meet business and support demands.
• Interact with employees at all levels in a courteous, professional manner at all times.

Essential Skills

• At least two years of experience in a service desk or help desk environment.
• Experience providing remote support to end users.
• Good understanding of computer systems and common technology products.
• Ability to diagnose and resolve basic technical issues, including password resets, account issues, and basic desktop inquiries.
• Strong troubleshooting skills in a help desk or service desk setting.
• Excellent verbal and written communication skills.
• Ability to interact professionally and courteously with employees at all levels.
• Ability to work weekends as part of the support schedule.
• Willingness and commitment to work over 40 hours when required to meet business needs.
• Demonstrated initiative in accomplishing goals and handling responsibilities with minimal supervision.
• Ability to grow, adapt, and accept change in a dynamic technical environment.
• Consistent focus on creating a positive, team-oriented work environment.

Additional Skills and Qualifications

• Desire to gain additional industry knowledge and technical training.
• Interest in continuous learning of new IT products, tools, and support procedures.
• Strong customer service mindset with a focus on clear communication and follow-through.
• Ability to document issues and resolutions clearly in a call management or ticketing system.
• Comfort working in a hybrid environment that includes both remote and onsite collaboration.

Work Environment

This is a hybrid role based in St. Louis, Missouri, within a professional office and remote work setting in the United States. You will work with standard computer systems, IT service tools, and a call management or ticketing system to support internal customers. The schedule requires flexibility to work weekends and to commit to more than 40 hours when business needs demand additional coverage. The environment is team-oriented and fast-paced, with frequent interaction across different levels of the organization and a strong emphasis on courteous, professional communication.

This is a Contract position based out of St. Louis, MO.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of St. Louis, MO.

This position is anticipated to close on Nov 14, 2026.

This is a hybrid position in St. Louis,MO.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.