IT Service Management Coordinator ANZ

IT Service Management Coordinator ANZ

Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure.

At Essity, we create innovative products and solutions that improve everyday well-being for millions of people around the world. We're looking for an experienced and customer-focused IT Service Management Coordinator to join our ANZ IT team based in Springvale and play a key role in ensuring the reliability, performance, and continuous improvement of our technology environment.

This is an opportunity to work across local, regional, and global teams, supporting critical business systems while contributing to technology initiatives that help our people work effectively and efficiently.

About the Role

Reporting to our Team Leader - IT Operations, the IT Service Management Coordinator is responsible for supporting the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand.

You will act as a trusted technology partner for internal stakeholders, providing technical expertise across Microsoft technologies, cloud platforms, infrastructure, networks, and end-user support. Working closely with regional and global IT teams, you will help deliver a seamless technology experience while identifying opportunities for continuous improvement.

This role suits an IT professional with strong technical capability, a customer-centric mindset, and a passion for continuous improvement. You'll have the opportunity to influence how IT services are delivered across ANZ while contributing to regional and global technology initiatives.

What You Will Do

• Provide Level 1- 3 support across infrastructure, networking, end-user technologies, and business-critical systems.
• Support and maintain Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.
• Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.
• Support change management activities while minimising disruption to business operations.
• Identify opportunities to improve system performance, user experience, and operational efficiency.

Who You Are

We're looking for someone who brings a blend of technical expertise, strong stakeholder management skills, and a customer-first mindset. You'll have:

• 3-5 years' experience in IT infrastructure, systems administration, or IT operations
• Strong hands-on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive
• Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders
• A proactive, solutions-focused approach and a passion for delivering great service

It would be great if you also have:

• Microsoft certifications
• Exposure to regional or global IT environments

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You With Us

Please note that we are seeking to appoint the successful candidate in January 2027 and will be progressing suitable applicants throughout the recruitment process accordingly.

Application End Date:

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About Us

Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day.

Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life.

Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!