IT Service management - Servicenow, Incident, SharePoint and Teams

Job Description IT Service management - Servicenow, Incident, SharePoint and Teams Hybrid: 3 days a week in office Location: Montreal Job Description • Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management. • Experience working with ServiceNow or comparable enterprise ITSM platform. • Strong analytical and critical thinking skills with experience analyzing operational, service or performance data. • Experience developing dashboards, KPIs, reports and management-level operational highlights. • Proficiency with Power BI and Excel or comparable business intelligence and analytics tools. • Strong project coordination, organizational and stakeholder management capabilities. • Ability to work effectively across technical risk, control, audit and business teams. • Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders. • Ability to manage competing priorities and drive initiatives across multiple teams. • Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.