IT Software Asset Manager

Provides daily and long-term management of software managed within the customer environment. This includes planning, monitoring, recording, and tracking software licenses to ensure compliance with license agreements and usage standards, service agreements, maintenance, and warranties. Assist in forming procurement strategies to optimize technology spend across the organization. Develop and implement procedures for tracking IT software assets across the enterprise.

Position is currently hybrid on-site/remote but is subject to change based on the needs of the organization.

Responsibilities include, but are not limited to:
• Develop software asset management standards, plans, and procedures.
• Enter and maintain information on software assets into the approved asset tracking system to address budgeting, software compliance, inventory, contracts (maintenance and service agreements), and cost.
• Provide recommendations for software procurements based on utilization and support needs.
• Serve as a liaison with other departments to forecast future technology needs.
• Identify savings opportunities for renewals, software licensing, and services.
• Define software configuration standards and evaluation criteria to aid the purchase and acquisition of new software assets.
• Provide recommendations for improvements that will aid in effectively and efficiently managing software assets throughout the enterprise.
• Create custom reports and compare/analyze data elements from multiple data sources.
• Create new software models using SAM Pro.
• Enter software entitlements and contracts and link them.
• Review software normalization.
• Review/update discovery mapping to existing software models/versions.
• Manage/maintain non-standard and new software requests.
• Check license availability for active software models.
• Define metrics, gather data, and reports effectiveness of IT software asset management processes.

Qualifications:
• Minimum of 7 years of experience with IT software procurement, purchasing, and asset management.
• Comprehensive knowledge of software asset life cycle management processes planning, acquisition, deployment, monitoring, and disposal.
• Experience knowledge utilizing and implementing software asset management tools, including automated discovery.
• Must have working knowledge of the ServiceNow Software Asset Management module.
• Must have experience creating custom software models, entering software entitlements and contracts and linking them, reviewing software normalization, and performing detailed analysis of license utilization and opportunities for cost savings.
• Ability to effectively communicate verbally and electronically.
• Must be detailed oriented to ensure accuracy of asset assignments, inventories, and reporting.
• Must have a positive and patient customer service attitude.
• Must be able to lead, inspire, and mentor a multi-disciplined team of both on-site and remote staff.
• Desired certifications: ITIL 4 and either CITAM (Certified IT Asset Manager) or CSAM (Certified Software Asset Manager). If they are not currently held, they must be obtained within 6 months of start.
• Must obtain a favorable agency public trust suitability determination prior to start date.