IT Solutions Consultant

Technical Consultant – API Management Platform Resiliency

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

No AI Without API. Digitalization. Simply delivered.

Join us at DHL Group Digital Platforms department, where innovation thrives and technology evolves. With a presence across three countries and two continents, we are building a One Stop Shop for all DHL Group APIs and AI-enabled services. Our startup spirit within a stable enterprise environment enables us to deliver secure, scalable, and modern platforms powered by Agile and DevSecOps practices.

About the Role

Join the API Management Platform (AMP) Resiliency team and strengthen the availability, recoverability, scalability and operational resilience of enterprise API services. The role assesses platform risks, defines resilience standards and recovery requirements, and drives improvement initiatives across cloud and on-premises environments.

The position requires knowledge of both Apigee X, Apigee Hybrid or another enterprise API gateway to support the resilience of our API management platforms. You will work across DevOps, network, cloud, security and infrastructure teams to improve disaster recovery, business continuity, service readiness and operational controls.

#DHL #DHLITServices #GreatPlace #digitalplatforms #APIPlatform #Resiliency #Cloud

Grow together

Your role as Technical Consultant - AMP Resiliency:

• Coordinate platform resilience assessments, technical risk reviews and improvement roadmaps.
• Assess platform architecture for single points of failure, capacity constraints, service-dependency risks and recovery limitations.
• Define platform resilience, disaster recovery, business continuity and operational-readiness requirements.
• Identify critical service dependencies and support the definition and validation of recovery objectives.
• Plan, coordinate and govern disaster recovery, failover and recovery-readiness exercises; validate evidence, document outcomes, identify gaps and drive corrective actions to closure.
• Define and maintain resilience standards, runbooks, support procedures and service-readiness documentation.
• Establish minimum resilience and operational-readiness criteria for platform services.
• Work with DevOps, network, cloud, security and infrastructure teams to address availability, capacity, connectivity and recovery risks.
• Define and review monitoring, logging, alerting, dashboarding, observability and service-health reporting requirements.
• Assess the resilience and operational impact of vulnerabilities, BitSight findings, security findings and control gaps; coordinate remediation plans and monitor actions through closure.
• Support incident reviews and root-cause analysis, converting lessons learned into preventive improvements.
• Review platform changes, upgrades and architecture decisions for their impact on availability, recoverability and operational readiness.
• Report material risks, unresolved gaps, dependencies and remediation progress to relevant stakeholders.
• Promote consistent resilience practices across API gateway technologies and hosting models.
• Participate in major-incident escalation and the on-call support rotation when required, providing resilience, recovery and cross-team coordination expertise.

Ready to embark on the journey? Here's what we are looking for:

• Demonstrated experience in platform operations, infrastructure consulting, service reliability, SRE, disaster recovery or enterprise API platform support.
• Practical knowledge of both Apigee X and Apigee Hybrid.
• Strong knowledge of cloud and on-premises infrastructure.
• Knowledge of high availability, disaster recovery, business continuity, failover, capacity management and operational risk.
• Experience assessing technical architectures for resilience, recoverability and operational-readiness risks.
• Experience planning or governing disaster recovery and recovery-readiness exercises.
• Experience with monitoring, logging, alerting, dashboards, observability and service-health reporting.
• Understanding of networking, connectivity, certificates, security controls and platform dependencies.
• Experience with incident management, problem management and root-cause analysis.
• Ability to define technical standards, produce clear assessments and drive cross-team remediation activities.
• Strong communication, facilitation, stakeholder-management and technical-consulting skills.
• Willingness and ability to participate in major-incident escalation and the on-call support rotation when required.

Nice to have:

• Experience with SRE practices, Kubernetes, infrastructure automation or cloud platforms.
• Experience supporting security and compliance remediation in an enterprise environment.
• Knowledge of GCP and API platform network-connectivity patterns.
• Working knowledge of infrastructure-as-code, CI/CD, Kubernetes and automation concepts.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre-existing disease.
• In House training programs: professional and technical training certifications.