IT Specialist

We are seeking a hands-on and proactive IT Specialist to join our ICT Operations team . The ideal candidate will be responsible for internal maintaining and supporting the organization's IT infrastructure, equipment, networks, and systems. This role requires strong technical skills across multiple operating systems ( Windows, macOS, Linux ), as well as experience with cloud platforms like Google Workspace and Microsoft 365 . The IT Specialist will be instrumental in ensuring seamless day to day IT operations and providing outstanding user support. What your role would look like: Procurement and Asset Management: Purchase and set up workstations and other internal IT equipment for employees, managing inventory and asset tracking. User Support & Operations Provide first and second line internal technical support to end users, both remotely and on-site. Internal set up, onboard, and offboard users, including provisioning/deprovisioning access and accounts. Manage internal user accounts across Google Workspace, Microsoft 365, SharePoint, Active Directory, and other business tools. Monitor, document, and resolve support tickets through Atlassian Jira Service Management. Hardware & Software Management Maintain and troubleshoot internal desktops, laptops, printers, and peripheral equipment. Perform laptop repairs and diagnostics (e.g., RAM/SSD upgrades, reimaging). Install, configure, and troubleshoot software and operating systems (Windows, macOS, Linux). Maintain an accurate inventory of IT assets and perform lifecycle management. Network & Infrastructure Support and troubleshoot local and remote network issues (LAN, Wi-Fi, VPN). Collaborate with the DevOps and other teams on network improvements and incident response. Monitor logs and perform basic diagnostics to ensure network reliability and performance. Strong understanding of Network Segmentation Security & Compliance Apply and enforce IT security best practices (patching, antivirus, user permissions, etc.). Administer endpoint security tools (antivirus, disk encryption, etc.). Manage access controls and enforce the principle of least privilege. Use and maintain password managers following company policy. Ensure user terminations are conducted securely and comprehensively. Documentation & Process Maintain clear IT documentation for systems, procedures, and troubleshooting guides using Confluence. Contribute to the IT knowledge base and onboarding documentation. Participate in internal audits, compliance efforts, and best practice enforcement. Training and Support: Conduct training sessions for employees on new software, tools, and IT best practices. Collaboration: Work closely with other IT team members and departments to identify and implement improvements in technology and processes. Business & Strategic Awareness Understand the business domain, key entities, and how systems interact Priorities tasks based on business value, urgency, and impact Understand how the team’s projects align with broader company goals and vision 2+ years of experience in IT support or a related role. Proficiency in Azure Active Directory and Google Workspace (G Suite). Experience with firewalls and other networking equipment Strong knowledge of Windows, macOS, and Linux operating systems. Strong analytical and troubleshooting skills. Excellent communication and interpersonal skills. Relevant certifications (e.g., Azure, AWS, or Google Workspace) are a plus. What we offer: Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry Competitive salary with health benefits and health insurance Attractive bonus packages Continuous training and development to enhance your knowledge. Career development and growth Flexible work Social events Health allowance Diversity of roles, projects, and challenges Excellent team-oriented, fun international work environment Join us at Rhino Entertainment and unleash your full potential in a vibrant and rewarding career! 🎉 Our Story Rhino Entertainment Group is a fast-growing online gaming operator that was founded in 2020. Winner of the EGR Rising Operator of the Year Award 2023 and iGaming Idol Employer of The Year Award 2023, The company follows a multi-brand strategy, delivering exceptional gaming experiences through a cutting-edge platform. Our Culture We are a community of passionate, committed, driven and fun-loving people who are united by a shared mission to deliver world-class entertainment to our players in a vibrant and dynamic environment. Our culture identity is rooted in our curiosity, our sense of community and unwavering drive for success. We cherish each person’s unique qualities and contributions, and we encourage our team members to take ownership, think creatively, find solutions and enjoy the process of achieving our goals!” DEIB We are proud to have so many diverse backgrounds, cultures, perspectives, and ideas represented within our Rhino community, which fuels an authentic workplace and a strong sense of belonging. This broad spectrum helps us achieve a supportive working environment where everyone can make the best use of their skills, free from discrimination or harassment. Diversity goes hand in hand with promoting equal opportunities for all current and future employees and at Rhino, we are committed to ensure fairness in our recruitment process. How We Work At Rhino, we strongly believe in supporting flexibility and hybrid working arrangements! By blending time at our vibrant offices with the latest technology to facilitate remote work, our approach fosters a balanced, effective, and collaborative environment that empowers our team to achieve their goals. The role is based in Bitola, North Macedonia.