IT Specialist

About Us We believe every child deserves the chance to reach their full potential — and that strong foundations in literacy and numeracy are where this begins. EIDU partners with governments to strengthen public education systems at scale. Our technology-enabled platform integrates proven educational interventions and supports learners, teachers, education officers, and ministry staff within national systems. Today, we work with 41 governments and will reach 1,000,000 active students across Kenya and Nigeria in 2026. We have doubled our learner numbers each year over the last five years and aim to reach tens of millions more. A randomized controlled trial found a 0.53 standard deviation improvement in learning outcomes — placing EIDU among the top 10% of education interventions in low- and middle-income countries. We combine analytical rigor, entrepreneurial drive, and disciplined execution. As we scale, we are building an organization capable of turning strategy into measurable impact at national scale. If you’d like to learn more about us, visit our website at eidu.com About the role The IT Specialist will be the primary owner of day-to-day IT operations for EIDU globally. This role ensures that staff have reliable, secure, and well-supported technology to do their jobs. This includes resolving tech support issues, safeguarding company data and devices, and managing who has access to what across our systems. This is a hands-on role suited to someone who is equally comfortable fixing a laptop issue and thinking through a security or access control problem. This role reports to the Director of People. What you will do: IT Support & Helpdesk Serve as the first point of contact for IT issues raised by staff, providing timely troubleshooting for hardware, software, and connectivity problems. Set up and configure laptops, mobile devices, and peripherals for new hires, and support device handover and return for leavers. Maintain an accurate inventory of IT equipment and licenses and coordinate repairs, replacements, and vendor support when needed. Document common issues and fixes to build out a simple internal knowledge base for staff self-service. Systems, Access & Tools Administration Provision and deprovision user accounts and access across cloud systems (Google Workspace, Microsoft 365, Slack, etc.) as staff join, change roles, or leave. Maintain membership in Google Groups, distribution lists, and shared mailboxes so they stay accurate as the team changes. Manage access permissions to shared drives and folders in line with role and need-to-know, working with the global team to flag anomalies. Own the EIDU;s SaaS and software tool stack — track subscriptions and licenses, manage renewals, and evaluate new tools or retire unused ones. Track IT-related vendor contracts and costs, flagging budget or renewal issues to management. Antivirus & Basic Cybersecurity Deploy, monitor, and maintain antivirus/endpoint protection software across all company devices. Monitor for and respond to basic security alerts, escalating more complex incidents to external IT/security partners as needed. Run regular security hygiene checks (software updates, patching, password policy compliance) and flag gaps to management. Deliver simple, practical security awareness guidance to staff (e.g., phishing recognition, safe browsing, password practices). Data Management Support good data hygiene practices across the office, including file organisation, storage limits, and secure handling of sensitive information. Work with the global People team to ensure data practices align with EIDU-wide and country-specific data protection standards. General IT Operations Act as the local liaison with external IT vendors, internet service providers, and any global engineering colleagues. Support IT needs for office moves, new equipment rollouts, and any events or training. Recommend improvements to IT policies, tools, or processes as the team grows. What you should bring: Required Skills: Minimum of 5 years’ experience in an IT support, systems administration, or IT operations role. Bachelor's degree in Information Technology, Computer Science, or a related field. Strong experience supporting both windows and macOS environments. Proven experience working in a Tier 2 or equivalent technical support environment. Proven experience with antivirus/endpoint protection tools and basic cybersecurity practices. Proven experience administering Microsoft 365 and/or Google Workspace. Experience supporting a distributed, remote or multi-country organisation. Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-FI and routing. Experience with endpoint protection/EDR and basic cyber security operations. Experience with user administration, identity management, MFA, and access controls. Experience with IT asset management and SaaS administration. Attributes: The desire to use your skills to bring about positive social change. Excellent communication skills (oral and written) including the ability to communicate technical information with non-technical audiences. High level of trustworthiness and discretion, given regular exposure to sensitive data and systems access. Great interpersonal skills to collaborate with people at all levels of the organisation and from diverse backgrounds and cultures. Interested in contributing to others' success. Ability to work in a start-up environment navigating complex and fast-changing circumstances. Highly organised person with strong attention to detail and process management skills. Ability to work reliably and have end-to-end project ownership. Nice to have: A relevant IT certification (e.g. CompTIA A+/Network+/Security+, Google IT Support, Microsoft 365 Certified, etc). Familiarity with basic scripting or automation for routine IT tasks. Experience in a startup, or fast-growing organisation. This is right for you if This probably isn't for you if Our Stack What we offer: A supportive, international team based in Kenya, Nigeria, and Germany, united by a mission and commitment to learning. A healthy work-life balance with flexible hours, an async-friendly culture that respects personal time and autonomy, and a hybrid setup. An open environment where feedback is welcomed promoting mutual growth.