IT Support

Are you an experienced IT Support Technician looking for your next career step within a prestigious international banking environment? Do you possess strong troubleshooting skills in hardware, software, and basic network infrastructure, combined with excellent user support capabilities? If yes, this is your opportunity to join a leading global financial institution and support major enterprise environments!

About the role

We are looking for an IT Support Technician to join an established multinational company in the banking sector. Working in a hybrid model (4 days on-site in Athens and 1 day remote), you will provide comprehensive end-user support both remotely and on-site. Working in a structured environment, you will handle daily user requests via ticketing systems, troubleshoot hardware and software issues, manage Active Directory and user administration, and ensure the smooth operation of workstation systems and the local data room / server infrastructure.

In compliance with pay transparency and equal treatment obligations (Greek Law 5316/2026 & EU Directive 2023/970), the applicable salary range for this position will be communicated to candidates invited for an assessment interview, prior to its conduction.

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

What’s in it for you as an IT Support Technician:

• Competitive remuneration package.

• Hybrid working model (4 days on-site in Athens / 1 day work from home).

• Monthly Ticket Restaurant meal vouchers.

• Private group health insurance plan (hospitalization & life insurance) and banking sector benefits.

• Stable employment in a modern, international, and innovative corporate environment.

• Clear career development and professional growth opportunities.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

What you’ll be doing as an IT Support Technician:

• Provide daily technical support (Level 1) to company users both on-site and remotely.

• Install, configure, and maintain hardware equipment such as computers, peripherals (printers, monitors), and mobile phones.

• Install and update software applications (Operating Systems, Office suites, Antivirus, etc.).

• Manage user accounts and access permissions (e.g., via Active Directory or Google Workspace).

• Log, track, and monitor support requests through the internal ticketing system.

• Assist in network management and maintenance (troubleshooting basic connectivity issues, Wi-Fi, VPN, etc.).

• Oversee basic physical checks and maintenance of the data center / server room environment.

• Prepare and configure IT equipment for new employees (onboarding).

𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀

What we’re looking for in an IT Support Technician:

• Degree or diploma in Information Technology, Computer Science, or a related technical field (IEK, TEI, AEI, College).

• 2+ years of professional experience in IT user support, service desk, or desktop support within a corporate environment.

• Solid knowledge of operating systems (Windows 10/11, macOS, or Linux).

• Practical experience in Active Directory user administration and ticketing systems.

• Understanding of basic network concepts (VPN, Wi-Fi, connectivity troubleshooting) and basic hardware assembly/component replacement.

• Familiarity with or willingness to work around data room / server room environments.

• Good command of English and Greek (oral and written) for reading technical manuals and communication.

• Strong communication skills, patience, problem-solving mindset, and effective time management.

𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻

If this IT Support Technician vacancy sounds like you, apply now!

Have some questions first? Contact Valentina Dinamarka at +306949349444, otherwise, feel free to contact me at vdinamarka@randstad.gr.Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.