IT Support Administrator
- Hiring from
- India
- Work type
- Hybrid
- Posted
- Sep 29, 2026
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The IT Support Administrator (L1/L2) is a blended role combining frontline Service Deskresponsibilities with intermediate System Administration tasks. You will act as the first point of
contact for IT support, resolve incidents, manage access and endpoint configurations, and
support core infrastructure services (Intune, Azure AD, Windows Server, DNS, DHCP, Backup).
This role ensures operational stability, security compliance, and great user experience while
collaborating with L3 teams for escalations and root-cause fixes.
Key Responsibilities
• Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management
or FreshService).
• Log, categorize, and track incidents and requests; ensure SLA compliance.
• Perform initial troubleshooting (password resets, account unlocks, basic connectivity
issues).
• Handle access management and standard application/hardware support.
• Manage endpoint configuration and patching (Intune/Endpoint Manager, Autopilot,
Windows 10/11, M365 Apps).
• Administer Azure AD/Entra ID, on-prem AD, DNS, DHCP, file servers, and group policies.
• Operate backup solutions, test restores and ensure compliance with retention policies.
• Implement and maintain endpoint protection (AV/EDR) and secure baselines (CIS
Benchmarks).
• Support MFA/Zero Trust for remote access and privileged accounts; maintain audit logs.
• Conduct root-cause analysis and lead post-incident reviews with L1/L2 teams.
• Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management.
• Maintain documentation, runbooks, and knowledge base articles.
Required Skills & Tools
• 3–6 years in IT support and system administration, with proven troubleshooting across
endpoints, M365, and Windows Server services.
• ITSM tools: Jira Service Management/FreshService; familiarity with ServiceNow is a plus.
• Platforms: Windows 10/11, Windows Server; M365 Admin Centre; MS Teams; Remote
Assist tools.
• Identity & Endpoint: Azure AD/Entra ID, Active Directory, Intune/Autopilot, SCCM (nice to
have).
• Networking basics: TCP/IP, DNS, DHCP; file/print services; backup/restore operations.
• Security: AV/EDR, MFA, secure baselines (CIS), audit logging.
• Demonstrates strong verbal and written English communication skills sufficient to
effectively support U.S.-based end users via chat, phone, and email.
• Able to clearly articulate technical information to non-technical audiences, ensuring
understanding and resolution of issues.
• Capable of participating in live support interactions, meetings, and escalations with U.S.
stakeholders when required.
• Ability to work in a 24x7 to support a global operating model by working aligned with U.S.
business hours, including evenings or overnight shifts local to India.
Preferred Qualifications
• Bachelor’s degree in CS/IT or related field (or equivalent experience).
• Certifications: CompTIA A+, Network+, Security+; ITIL Foundation.
• Microsoft Certified: MD-102 (Modern Desktop Administrator), AZ-104 (Azure
Administrator), Windows Server Hybrid Administrator Associate.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Get To Know Us
Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue.
As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies.
While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way.
Do Things That Matter
When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe.
Lead at Every Level
Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies.
Win a Better Way
Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.