IT Support Analyst

IT Support Analyst HUSTLE IN EASTWOOD, LUNCH IS ON US! Free lunch every day, plus extra treats to help you grow, earn, and save more! Apply now We usually respond within a day PROTECTION AND IMMUNITY, STARTING DAY ONE! Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! Awesome perks await in #WeAreTGT: EASTWOOD! Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture Vibrant City Location: Work in Eastwood (Day Shift!) As an IT Support Analyst... You'll be responsible for providing comprehensive technical support to our MSP partners and their clients. Ideal Technical Profile More than 3+ years of required experience as an IT Support Analyst or Application Support role Expertise with cloud-based software solutions and understanding of basic software architecture concepts. Help setting up new customers, creating support articles, step by step guides and other helpful documentation to ensure fast and effortless adoption of the module. Familiarity of accounts payable processes and basic accounting principles is a plus. Experience with SQL database and queries and report. Strong problem-solving skills and ability to troubleshoot technical issues effectively. Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers. Work Arrangement: Hybrid | Eastwood | Day Shift. Your Impact Starts Here Incident Management and Ticket Resolutions Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software Additional general administration tasks Monitoring and Management of System Alerts Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate. Other key responsibilities Documentation and knowledge sharing Communication with customers MORE THAN JUST A JOB Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. Make the most of our 100% virtual recruitment . Apply today! Department IT Role IT Support Analyst Locations Eastwood, Philippines