IT Support Analyst

We are hiring across IT support. Join our talent bank to apply.

This is a talent bank listing. Apply once and we will consider you for IT Support Analyst and similar roles across the team, now and as we grow. Not sure which role fits? Apply anyway and we will work it out together.

Apply here: https://km8e88imo76.typeform.com/to/k4Cf0NMi

Location: London (hybrid). Our co-working space is dog friendly, with a barista and a gym.

Who we are

ivee is building the platform that helps everyone actually adopt AI, the layer between powerful models and the people who need to use them. We have an AI Learning App that sits inside your AI tools, helping you get better at AI as you work. Our consulting and upskilling services sit on top, so teams get the tech and the hands-on support to make it stick.

Our north star is simple: no-one should get left behind as AI changes the way we work.

Our clients include Lucky Saint, Red Bull, and Deliveroo. We have been named the UK Government's primary AI upskilling events partner and have trained over 1,000 teams. We recently closed a $1M seed round backed by Steven Bartlett and partners at Microsoft AI, Balderton Capital, and Dawn Capital.

We move fast, operate with high ownership, and are led by co-founders Amelia Miller (Cambridge Fellow) and Lydia Miller (ex-Deloitte Ventures), both recently named Forbes 30 Under 30. We are building the infrastructure for how a billion people learn to work with AI. We are at the start and growing fast.

This is your opportunity to join us.

Why join now

• Real ownership: you will make decisions that shape how ivee grows, not just deliver someone else's plan.
• Founder access: you will work side by side with our co-founders and see how a scaling company runs from the inside.
• A say in the product, if you want it: help shape what we build and why.
• Room to grow: we promote based on output and delivery, not tenure.
• A team worth showing up for: sharp people who do not take life too seriously.

The role: IT Support Analyst

You'll be the go-to person when tech misbehaves. Fixing issues, setting up kit and helping colleagues get the most from their tools.

What you will do

• Respond to IT queries and resolve issues quickly
• Set up laptops, accounts and software for new starters
• Manage user access and basic security settings
• Keep an inventory of devices and licences
• Write simple guides so people can fix common problems themselves

What we are looking for

• Good troubleshooting skills and a calm manner
• Clear, patient communication with non-technical people
• Working knowledge of Windows, macOS or Google Workspace
• Some experience in IT support or a strong interest in the field

Nice to have

• Experience with tools such as Jamf, Okta or Slack admin
• An IT qualification such as CompTIA A+
• Curiosity about AI tools

Our benefits

• Equity
• Regular team socials
• Dog friendly co-working space with barista and gym
• Pension scheme
• 25 days annual leave + UK bank holidays
• Your birthday off
• Working from abroad allowance (starting at 1 week per year)
• Unlimited AI credit allowance and AI tool experimentation

Not a perfect match? If you tick around half of this list, we would still love to hear from you. We care far more about your mindset and your appetite to learn than a perfect set of skills. Career changers, returners and people from non-traditional backgrounds are very welcome. If you need any adjustments during the process, just tell us.

Ready? Join our talent bank: https://km8e88imo76.typeform.com/to/k4Cf0NMi

How to apply

• Click apply to join ivee's talent bank for this role
• Download the ivee app and tell us how you would improve it, or a bug you have found (nice-to-have): https://ivee.jobs/download-ivee-app?utm_source=linkedin&utm_medium=post&utm_campaign=app-launch&utm_content=job-copy