IT Support Assistant (Remote UK)

IT Support Assistant (Remote UK)

Job Snapshot

Category: IT

Location: United Kingdom

Workplace: Remote

Job Type: Permanent

Employment Type: Full-time

Experience Level: Entry Level

Salary: £27,000–£31,000 per annum

Overview

We are looking for an organized and customer-focused IT Support Assistant to provide first-line technical support to users across a remote UK working environment.

This entry-level role is ideal for someone who enjoys solving technical problems, supporting users and working with everyday IT systems. You will help troubleshoot common hardware and software issues, assist with account and access requests, maintain accurate support records and contribute to the smooth day-to-day running of IT operations.

Key Responsibilities

• Provide first-line technical support to users via email, chat or other remote support channels.
• Troubleshoot common hardware, software, login and connectivity issues.
• Assist with user account setup, password resets and access requests.
• Support onboarding and offboarding activities for employees.
• Record and update support tickets accurately.
• Escalate more complex technical issues to the appropriate IT team member.
• Assist with software installation, updates and basic configuration.
• Help maintain accurate IT asset and equipment records.
• Provide clear guidance to users on common technical issues.
• Follow internal IT procedures, security requirements and support processes.
• Support general IT administration and documentation when required.

Requirements

• Strong interest in IT support and problem-solving.
• Good communication and customer service skills.
• Comfortable using Windows, Microsoft 365 and common workplace applications.
• Basic understanding of hardware, software and user account issues.
• Good attention to detail and organizational skills.
• Ability to follow technical instructions and documented processes.
• Comfortable working independently in a remote environment.
• Willingness to learn new systems and technologies.
• Previous IT support experience is helpful but not essential.
• Suitable for candidates seeking an entry-level IT support opportunity.

What We Offer

• Salary of £27,000–£31,000 per annum.
• Permanent, full-time employment.
• Fully remote working within the United Kingdom.
• Structured onboarding and support.
• Training and development in IT support and technical troubleshooting.
• Opportunities to build practical experience across business IT systems.
• Career development and progression opportunities.
• Supportive remote working environment.

How to Apply

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