IT Support Engineer

About Us Years of Experience in IT Support IT Support Guy brings years of unique experience in offering high-quality IT support services. Our experienced team is committed to swiftly addressing your IT issues, ensuring that your organization runs smoothly. We take pride in providing creative solutions adapted to your specific requirements, allowing you to stay ahead in the fast-paced digital world. Don’t let IT issues hold you back – with IT Support Guy, you’re in capable hands. Let's achieve your business goals together. Job Description This is a remote position. We are seeking an IT Support Engineer with a minimum of 6+ months of hands-on experience providing Level 1 and Level 2 support and assisting in the management of IT systems across Windows and Linux environments. The ideal candidate will be skilled in server and network support, Microsoft 365, Active Directory, backups, and scripting, with a strong interest or background in cybersecurity. This role offers the opportunity to grow into advanced infrastructure and security responsibilities while working in a dynamic and fast-paced IT environment. Key Responsibilities: Provide Level 1/2 support for desktops, servers, and cloud infrastructure (Windows/Linux/Azure). Install, configure, and maintain Windows Server (2012–2022), AD DS, DNS, DHCP, Group Policy. Administer and troubleshoot Remote Desktop Services (RDS) environments. Monitor and manage backups using solutions like Veeam and ensure disaster recovery readiness. Design, implement, and maintain network security and connectivity, including firewalls (e.g., Sophos), VPNs, switches, and access points. Plan and implement security policies for endpoint protection, patch management, and user access controls. Manage Microsoft 365 tenant (Exchange Online, Intune, Teams, SharePoint) and Azure AD. Conduct regular system hardening, vulnerability scans, and security audits. Automate repetitive admin tasks using PowerShell, Bash, or other scripting tools. Provide IT documentation, change management tracking, and compliance support. Collaborate with cross-functional teams on infrastructure upgrades, system migrations, and new deployments. Respond to and investigate cybersecurity alerts and participate in incident response. Requirements Minimum 6+ months of experience in IT support, infrastructure, or system administration roles (Level 1/2 support). Must be comfortable working in Sydney (AEST/AEDT) time zone. Strong knowledge of Windows Server, Active Directory, Group Policy, and DNS/DHCP. Experience supporting Microsoft 365 and Azure/Azure AD environments. Hands-on experience with backup technologies (preferably Veeam) and disaster recovery planning. Solid understanding of firewalls, VPN, and network configuration. Familiarity with cybersecurity tools such as endpoint protection, EDR, and vulnerability scanners. Comfortable using scripting tools (PowerShell/Bash) for automation and system health checks. Exposure to Linux administration is a plus. Strong problem-solving skills, documentation habits, and the ability to manage multiple priorities. Certifications such as CompTIA Security+, Microsoft Certified: Azure Administrator, or Sophos Certified Engineer are highly regarded. Excellent verbal and written communication skills, especially in technical documentation and client interaction. Benefits Hands-on experience in a professional IT environment. Exposure to various technologies and opportunities to develop your skills. Guidance and mentorship from experienced IT professionals. Work on challenging and meaningful projects that contribute to the company's operations. Opportunity for future career growth within the company. Collaborative and supportive team environment.