IT Support Engineer

Phare's team in Germany works with client data that has to stay in secure, well-run systems, and every new colleague needs a working laptop and accounts on the first morning. The IT Support Engineer looks after both: devices, Microsoft 365 accounts and the everyday problems that stop people working. The job is full-time from home anywhere in Germany. Our leadership is in Miami, six hours behind, so you handle the German working day on your own.

The Work Itself

• Answer support tickets from colleagues in Germany by chat, phone and remote session.
• Set up, ship and recover laptops, with encryption and backups.
• Create users and manage licences and multi-factor sign-in in Microsoft 365 and Entra ID.
• Manage devices and updates in Intune.
• Set up access to the secure folders where client data is kept, and remove it when projects end.
• Write short guides for the questions that come up most.

You'll Need

• Vocational training as a Fachinformatiker or a degree in IT, or comparable experience
• A year or more in IT support or service desk work.
• Windows 11 and Microsoft 365 administration

nice to have

• Intune or another device management tool
• macOS
• Experience with data protection rules (GDPR) in daily IT work

Our Offer

- Permanent, full-time contract
- Work from home anywhere in Germany
- Thirty days of holiday a year, plus German public holidays
- An employer contribution to a company pension (bAV)
- Money each year for courses, certifications and books
- Your work computer and home desk setup, provided by Phare
- Flexible working hours around shared core hours

Who We Are
Phare Consulting Group is a consulting firm in Miami. Companies come to us before a big decision, such as a price change, a new market or an investment, and we check whether the numbers behind it hold up.