IT Support Engineer / IT Support Technician - Part-Time

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis. Responsibilities Provide remote support to users in a Microsoft 365 environment. Provide support for Outlook, Teams, Office and Microsoft Defender . Manage users and permissions. Troubleshoot day-to-day IT issues. Set up and configure new PCs and software. Provide support for email security solutions, namely Mimecast . Remotely monitor endpoints using RMM tools , ideally NinjaOne . Support hardware management and ordering. Document basic IT processes. Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles; Hands-on experience supporting Microsoft 365 environments; Good troubleshooting and problem-solving skills; Ability to work independently and provide effective support remotely; Good communication skills and a strong level of English, for interaction with the client; A proactive and service-oriented approach. Nice To Have Experience with any of the following will be considered a plus: Mimecast NinjaOne or other RMM platforms Cyber Essentials Microsoft Defender Endpoint and device management Part-time engagement - approximately 10 hours per month 100% remote (based in Portugal) Flexible working hours International working environment Opportunity to work with modern Microsoft-based IT environments If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity , we'd be happy to hear from you.