IT Support Engineer (Level 1, 2 or 3), Remote

Flojics Technology is hiring IT support engineers at three levels for a managed IT service provider (MSP) in Canada. Fully remote from Egypt, full-time, supporting the company's customers in Canada.

Level 1 – IT Support Technician (1–3 years)

• User onboarding and offboarding, access and software tickets

• IT asset management, backup checks and documentation

• Windows / macOS, Active Directory, Microsoft 365

Level 2 – IT Support Engineer (5+ years, ideally at an MSP)

• Escalated Microsoft 365, Intune / Endpoint Manager and Entra ID (Azure AD) issues

• Networking: DNS, DHCP, VPN, firewalls

• RMM and ticketing tools; PowerShell is a plus

Level 3 – Wintel Support Engineer (5+ years with Windows Server)

• The escalation point: Windows Server 2016–2022, Active Directory, Group Policy

• Entra ID and Conditional Access, Azure IaaS, Intune, Hyper-V / VMware

• Backup and DR, root cause analysis; some after-hours escalations

• AZ-104, AZ-800/801 or MD-102 preferred

All levels

• Clear, professional English

• Shortlisted candidates complete a short voice assessment in English

How to apply

Choose your level and apply: https://careers.flojics.com/jobs/it-support-engineer