IT Support Engineer - Noida

IT Support Engineer - Noida Join NeoXam as an IT Support Engineer! Troubleshoot, support users, and ensure smooth IT operations in a dynamic, global tech environment. Apply Job Title: IT Support Engineer Location: Noida, India (Hybrid) Department: IT Employment Type: Full-time About the Role We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida . The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration. Key Responsibilities Provide first and second-level end-user support (hardware, software, connectivity) Manage and troubleshoot devices running Windows 10/11 and macOS Administer and support Active Directory, Microsoft Entra ID , Intune , and Office 365 Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC). Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues. Assist with user provisioning and deprovisioning, including Azure AD-based user identity management. Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf Handle support tickets via Jira , ensuring timely resolution and communication Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi) Support and maintain printers and printing services Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink) Deliver high-quality and responsive support to VIP and Executive users Maintain up-to-date technical documentation and contribute to internal knowledge base Technical Requirements At least 3 years of experience in an IT Support or Desktop Support role Solid knowledge of Microsoft Entra ID (Azure AD) , Intune , and Office 365 Comfortable supporting Windows and macOS platforms Experience with mobile devices and MDM tools Familiarity with basic networking concepts and troubleshooting Working knowledge of ticketing tools (Jira preferred) Fluent in spoken and written English Soft Skills Customer-oriented mindset : You enjoy helping people and delivering a positive user experience Problem-solving approach : You analyze issues methodically and propose effective, lasting solutions Strong communication : You can explain technical issues in clear, simple terms to non-technical users Adaptability : You stay calm and effective in a fast-paced or changing environment Autonomy and ownership : You take initiative, follow through on issues, and escalate when needed Team spirit : You collaborate constructively with peers and contribute to a positive team culture Attention to detail : You follow processes and keep clear records of your work Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field Certifications such as MS-900, SC-900, or MD-102 are a plus Experience in multinational or tech-driven environments is appreciated If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you! Department DSI Role Support Engineer Locations Noida Remote status Hybrid About NeoXam NeoXam is a leading financial software company, delivering solutions and services for 175+ customers in 25 countries worldwide. NeoXam is committed to its clients’ success: we deliver reliable and scalable solutions, processing more than €25 trillion worth of assets per day and serving over 10,000 users. Through its combined talents and transparent approach, NeoXam helps buy- and sell-side players address the continuous changes in the financial market industry, to grow and better serve their clients. NeoXam relies on 8 00 + staff, is headquartered in Paris and has 20 offices across the globe.