IT Support Engineer (System Administrator)

If you are excited about Bridging Tech Solutions & Business Needs, then you might be the next member of our team as an IT Support Engineer (System Administrator).

Syscom Engineering has been a trusted systems integration partner for key business and government organizations for over 18 years, with a proven track record of more than 70 successful projects. Our mission is to empower our clients by accelerating their digital transformation with advanced solutions in intelligent transport systems, smart city technologies, and safety and security. Leveraging our extensive knowledge and a team of industry experts, we are committed to continuous excellence in everything we do. We aim to drive sustainable growth for the communities and industries we serve, firmly rooted in trust and demonstrated success.

Our secret ingredient is the perfect blend of highly qualified management personnel and a strong matrix structure. Our business card is a job well-done.

Position Summary

The IT Support Engineer will be part of the IT support team and will provide technical and operational support within a complex enterprise and office IT environment. The role includes troubleshooting incidents, performing routine system administration, ensuring the reliable operation of critical business services, and supporting daily IT operations in line with established support and service management procedures.

The position involves working across multiple areas of the IT infrastructure, including servers, virtualization, storage, backup, operating systems, databases, networking, cyber security, and monitoring solutions. The ideal candidate should have solid hands-on technical experience, strong problem-solving skills, and the ability to work effectively in a dynamic multi-technology environment.

Required Qualifications

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field, or equivalent practical experience.

· Proven experience in technical support, helpdesk operations, or systems administration in an enterprise environment.

· Practical knowledge of Windows and/or Linux operating systems, including installation, configuration, troubleshooting, and administration.

· Basic to intermediate experience with enterprise technologies from vendors such as Microsoft, VMware, ProxMox, Cisco, Dell EMC, Red Hat, Check Point, Fortinet, Citrix, or similar.

· General understanding of virtualization platforms, enterprise networking, storage, backup, and IT security principles.

· Experience in troubleshooting across multiple infrastructure layers, including endpoints, servers, networks, and user access environments.

· Familiarity with ticketing systems and structured IT service management processes.

· Ability to create and maintain clear and accurate technical documentation.

· Strong written and verbal communication skills in English, with full professional proficiency.

Preferred Qualifications

• Relevant industry certifications in systems administration, networking, virtualization, or IT support.

Key Responsibilities

· Provide day-to-day administration and support for Windows and/or Linux systems.

· Support virtual environments and related infrastructure services.

· Monitor systems and services, identify issues, and take corrective actions when needed.

· Perform backup, restore, patching, and routine maintenance activities.

· Handle incidents and service requests in line with internal processes and ticketing procedures.

· Document issues, solutions, and technical procedures clearly and accurately.

· Escalate more complex issues to senior engineers, vendors, or specialized teams.

· Assist with basic automation and scripting tasks to improve operational efficiency.

· Support basic database-related operational activities when required.

· Communicate effectively with users, internal teams, and other stakeholders during issue resolution.

What We Offer

• A friendly work environment where you’ll be flexible to choose your own pace

• Freedom to launch new ideas and execute them as long as aligned with strategy and goals

• Flat organization structure where everyone is welcome to share opinions

• Competitive salary

• Additional health insurance

• Food vouchers

• Partially sponsored Multisport card

• Hybrid model working (Home office and on-site)

• Modern office in a communicative location and free parking space (non-exclusive)

Ready to make a difference in an impactful role? Join us as we shape the future of technology solutions!

We thank all applicants for their interest, we will contact only those candidates selected for interviews. All applications will be treated with strict confidentiality.