IT Support Engineer with German

My client is seeking an experienced IT Application Support Engineer with fluent German to join their EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU.

Based in their state-of-the-art Donegal Global Delivery Centre, you’ll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.

Key Responsibilities

• Provide first-line application support for healthcare systems
• Log, track, and prioritize incidents using ITSM tools in line with SLAs
• Perform basic troubleshooting across applications, databases, storage, and OS environments
• Escalate complex issues to L2/L3 teams with clear documentation
• Monitor systems and respond to alerts to prevent downtime
• Maintain knowledge base documentation and support continuous improvement
• Ensure compliance with healthcare data security and regulatory standards
• Collaborate with infrastructure, integration, and application teams

Required Skills & Experience

• Application support experience in a technical environment
• Basic knowledge of Windows/Linux, databases, storage, and infrastructure
• Experience with ticketing and remote support tools
• Strong communication, problem-solving, and customer-service skills
• German (B2+) and English (B2+)

Desirable: IT degree or certification; ITIL. Knowledge of HL7/DICOM

Salary dependent on candidate experience. Benefits: Annual Bonus Scheme. Contributory Pension. Private Medical Insurance. Life Assurance & Long-Term Disability. Employee Assistance Programme. 22 days annual leave + 10 public holidays. Continuous Learning & Development. Access to extensive training & certification resources. Lunch & Learn sessions. Additional perks including company discounts, on-site parking, and bike-to-work scheme

Based in Letterkenny, Co. Donegal. Hybrid (2-3 days onsite per week). Candidates must be eligible to work in Ireland/EU.

For more information, please contact David Coyle at 01 635 1748 or email david@methodius.com