IT Support Engineering

Job Description This is a remote position. Location: Remote Engagement Type: Project-based Assignment; B2B Contract (Outside IR35) Duration: 6 months with auto-renew Timezone: CET ± 3 hours Be part of our Global Engineering Network! Our client is seeking an experienced IT Support Engineer to support IT operations and ensure the stability of enterprise systems, infrastructure, and end-user environments within a managed services environment. The engineer will play a key role in maintaining Windows-based systems, supporting users, troubleshooting technical issues, and ensuring the smooth operation of IT services across servers, networks, and desktop environments. This role involves close collaboration with teams to deliver reliable IT support and maintain service continuity. Key Deliverables • Provide 1st and 2nd line IT support for users and systems • Maintain and support Windows 10/11 environments • Support Windows Server 2008/2012 systems and related services • Administer Active Directory user accounts, groups, and permissions • Support Microsoft Exchange (2010/2013) environments • Troubleshoot and resolve network connectivity and LAN issues • Provide hardware support including desktops, laptops, and peripherals • Support printer installations, configuration, and troubleshooting • Perform system backups and basic storage support activities • Support VMware or similar virtualization environments • Assist with basic database maintenance (Oracle exposure preferred) • Ensure IT security policies and procedures are followed • Maintain and update IT documentation and technical records • Support system roll-outs, upgrades, and device deployments • Liaise with internal teams to ensure timely issue resolution • Follow ITIL-based processes for incident and change management Requirements Ideal Profile • 5+ years’ experience in IT Support or Infrastructure Support roles • Strong experience with Windows 10/11 support • Hands-on experience with Windows Server (2008/2012 or later) • Strong Active Directory administration experience • Experience supporting Microsoft Exchange environments • Basic VMware or virtualization experience • Good understanding of networking fundamentals (LAN/WAN) • Experience supporting desktop hardware and peripherals • Experience with IT ticketing systems (e.g., ServiceNow or similar) • Exposure to backup systems and basic storage support • Oracle database exposure is advantageous • Strong troubleshooting and problem-solving skills • Good communication and customer service skills • Ability to work remotely and independently within a support team • Experience in enterprise or regulated environments is a plus • Pharmaceutical or manufacturing exposure is advantageous Why Partner with Us? · Clear scope with no ambiguity over deliverables. · Opportunity for repeat engagements based on performance. Selection Process Proposal Submission o Submit your professional profile/CV by applying for the role. Business Alignment Call o 30-minute virtual discussion with a Human Capital Consultant to review scope and expectations. Verification o Opportunity to complete Castille Vetting (background and compliance checks). Client Skills Review o Direct interview with the end client to discuss project specifics. o Project-specific technical assessment (if required). Ongoing Business Support · Access to CX guidance and market insights through our professional network.