IT Support Specialist

Position: IT Support Specialist Location: Remote Compensation: $30 $45 per hour (based on experience) Employment Type: Full-Time Department: Information Technology Industry: Logistics & Haulage Company: Nexa Ride Express About Nexa Ride Express Nexa Ride Express is a dynamic, technology-powered logistics and haulage company revolutionizing how freight is delivered across the country. With a rapidly expanding network and a strong emphasis on innovation, Nexa Ride is committed to delivering exceptional service to clients while equipping our team with best-in-class tools and systems. As we scale our operations, we are investing in a resilient, high-performance IT infrastructure to support our logistics platform, remote teams, and field operations. Join us at the intersection of logistics and technology and be part of building a smarter freight future. Position Summary We are seeking a skilled and service-oriented IT Support Specialist to provide remote technical assistance to our internal team, systems, and platforms. As a core part of the IT team, you'll ensure that employees, dispatchers, drivers, and leadership have seamless access to the tools, software, and hardware they rely on to move freight across the country. You will troubleshoot tech issues, manage helpdesk requests, coordinate user onboarding/offboarding, and maintain essential systems that keep our business moving. This role is fully remote but requires a responsive, professional, and solution-driven approach to problem-solving in real time. Key Responsibilities ️ Technical Support Provide first-level support to internal users for hardware, software, and system-related issues via ticketing tools, chat, email, or remote access platforms. Troubleshoot issues related to connectivity, VPN, communication tools (e.g., Zoom, Slack, VoIP), and business apps. Escalate complex technical issues to senior engineers when needed and follow up to ensure resolution. ️ System Setup & Administration Set up accounts, devices, and access credentials for new hires; manage deactivations for offboarding. Assist with maintaining and monitoring company systems, cloud tools, and endpoint devices. Ensure endpoint security and compliance across all devices used in the organization. Software & Tooling Management Support the deployment and configuration of productivity tools (e.g., Google Workspace, Microsoft 365, Slack, etc.). Maintain up-to-date documentation of user setups, software licenses, access levels, and IT workflows. Monitor software usage and coordinate with Procurement/Finance to optimize tool subscriptions. Reporting & Process Improvement Track and analyze support requests to identify recurring issues and propose solutions. Help develop internal documentation, user guides, and IT knowledge base articles. Work closely with the operations and security teams to improve IT-related policies and business continuity plans. Required Qualifications 23 years of experience in an IT support or technical helpdesk role. Strong knowledge of Windows, macOS, and cloud-based tools (Google Workspace, Microsoft 365). Familiarity with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn). Experience with identity management, security protocols, and endpoint monitoring tools. Excellent communication and customer service skills. Ability to work independently in a remote, fast-paced environment. Preferred Qualifications - 23 years of experience in an IT support or technical helpdesk role. - Strong knowledge of Windows, macOS, and cloud-based tools (Google Workspace, Microsoft 365). - Familiarity with remote support platforms (e.g., TeamViewer, AnyDesk, LogMeIn). - Experience with identity management, security protocols, and endpoint monitoring tools. - Excellent communication and customer service skills. - Ability to work independently in a remote, fast-paced environment. Compensation & Benefits Pay Range: $30 $45 per hour (based on experience) Remote Work: 100% remote with flexible hours Health Benefits: Medical, Dental & Vision Insurance Mental Health Support & Employee Assistance Programs Professional Development: Paid training & certification support Access to courses and learning resources Time Off & Life Balance: Paid Time Off (PTO) Paid Holidays Sick Leave Tech & Tools: Home office stipend Laptop and essential IT tools provided Team & Growth: A collaborative and tech-forward work culture Opportunities for internal mobility and promotion Apply Now At Nexa Ride Express, we move more than freightwe move careers forward. If you're a detail-oriented problem solver who loves keeping people and systems connected, apply today and join a company that thrives on innovation and support.