IT Support Specialist

Remote IT Support Specialist Keep Our Tech Running, From Anywhere! Are you the kind of person who can fix a tech issue before someone even knows they have one? Do you love problem-solving, guiding users through IT challenges, and ensuring everything runs smoothly no matter where you are? If so, Nexis Builds needs YOU. Our team of engineers, project managers, and designers are shaping the future of infrastructure, and they need rock-solid IT support to do their jobs effectively. That's where you come in. As our Remote IT Support Specialist, you'll be the tech lifeline for our teams across the country, helping them stay connected, secure, and productive. What You'll Do Be the IT Hero Respond to helpdesk tickets, troubleshoot tech issues, and provide real-time support to employees. Keep Systems Running Manage updates, security patches, and proactive maintenance to prevent downtime. Solve Problems Fast Use remote access tools to diagnose and fix issues for users across different locations. Help People (Without the Jargon) Translate technical issues into easy-to-understand solutions for non-tech users. Strengthen Cybersecurity Educate employees on security best practices and keep systems protected from threats. Deploy & Manage Tech Assist with onboarding new employees, setting up accounts, and configuring devices. What You Bring 1-3 years of IT support experience (or strong tech skills + a hunger to learn) Expertise in troubleshooting Windows, MacOS, Office 365, and common software issues Basic networking knowledge (VPN, DNS, firewalls, Wi-Fi troubleshooting) Remote support experience (TeamViewer, AnyDesk, RDP, or similar) A problem-solving mindset You think fast and find solutions even faster Patience & People Skills You make IT less frustrating and more empowering for users Security Awareness You understand password hygiene, phishing risks, and IT best practices Why You'll Love Working at Nexis Builds 100% Remote Work from anywhere and support a cutting-edge engineering company. Career Growth Gain experience with the latest tech and advance within our IT team. Impactful Work Your support keeps engineering projects running. Collaborative Culture Join a team that values innovation, teamwork, and excellence. Ready to Apply? If you're ready to level up your IT career with a company that's shaping the future, wed love to hear from you. Click Apply Now and lets build something great together.