IT Support Specialist

Job Description This is a remote position. Provide technical assistance and support related to computer systems, hardware, and software. Respond to user inquiries, diagnose problems, and implement solutions in a timely manner. Maintain and update IT documentation, and contribute to the overall efficiency of the IT infrastructure. Responsibilities: Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other peripherals. Install, configure, and maintain operating systems and software applications. Provide remote and on-site technical support to end-users. Manage user accounts and access permissions. Document support activities and solutions in a ticketing system. Assist with network maintenance and troubleshooting. Train users on software and hardware usage. Maintain inventory of IT equipment. Follow established IT procedures and security guidelines. Participate in IT projects as needed. Qualifications: Bachelor's degree in Information Technology or a related field, or equivalent experience. Proven experience in providing IT support. Strong knowledge of Windows and macOS operating systems. Experience with network troubleshooting and basic network concepts. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Strong customer service orientation.