IT Support Specialist

Job Summary

We are seeking a motivated and detail-oriented IT Support Specialist to join our growing medical company. This entry-level position is ideal for a recent graduate or someone looking to begin their career in Information Technology while gaining hands-on experience in a healthcare environment.

The IT Support Specialist will work closely with our IT Specialist to provide day-to-day technical support, troubleshoot hardware and software issues, assist with equipment setup and maintenance, and help ensure our technology systems operate efficiently across multiple office locations.

The ideal candidate is eager to learn, enjoys problem-solving, and has strong communication skills with a customer-service-focused approach.

This is a hybrid role with potential for travel as needed.

Preference will be given to candidates located within or near our four operating regions: Maryland, Northern Virginia, Richmond, and Hampton Roads, Virginia, to support occasional on-site IT needs across our office locations.

Key Responsibilities

• Provide basic technical support to employees experiencing hardware, software, network, or connectivity issues.
• Assist with troubleshooting computers, printers, phones, and other office technology.
• Respond to IT support requests and escalate complex issues to the IT Infrastructure Specialist as needed.
• Provide remote technical assistance to employees across multiple office locations.
• Assist employees with accessing and navigating company systems and applications.
• Support the IT onboarding and offboarding processes, including equipment distribution, collection, and account access changes.
• Assist with routine system updates, software installations, and equipment maintenance.
• Help maintain accurate records of IT equipment, inventory, and assigned devices.
• Follow established IT security procedures and HIPAA guidelines to help protect sensitive company and patient information.
• Assist with maintaining secure employee access to company systems.

Required Qualifications

• Associate's or bachelor's degree in information technology, Computer Science, or a related field (or equivalent technical training).
• Basic knowledge of computer hardware, software, networking, and Windows operating systems.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication skills and ability to assist non-technical employees.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to learn new technologies and develop technical skills.

Preferred Qualifications

• Previous IT experience through internships, coursework, or technical projects.
• Familiarity with Microsoft 365, Google Workspace, remote support tools, or IT help desk systems.
• Basic knowledge of cybersecurity, HIPAA, or healthcare IT systems.
• Relevant certifications (e.g., CompTIA A+, Network+).