IT SUPPORT SPECIALIST

Why Join Us?

You'll play a key role in supporting and maintaining our IT infrastructure, ensuring our people have the tools, systems, and technology they need to perform at their best.

This role combines technical expertise with strong communication and problem-solving skills. You'll work in a fast-paced, technology-driven environment, handle a variety of IT challenges, improve existing processes, and contribute to the continuous development of our technology and security infrastructure.

If you enjoy taking ownership, exploring new technologies, and helping people work more efficiently, this could be the right opportunity for you.

Key Responsibilities

Microsoft 365 & Systems Administration

• Manage Microsoft Office 365, including user accounts, licenses, mailboxes, groups, permissions, and security settings.

• Manage employee onboarding and offboarding for our Athens office, including hardware setup, account provisioning and deprovisioning, access management, and user support.

• Provide Windows administration and support, including device configuration, patching, imaging, user and policy management, and troubleshooting.

IT Support & Infrastructure

• Manage the remote helpdesk, diagnosing and resolving technical issues promptly while providing a high level of user support.

• Maintain and troubleshoot desktops, hardware, and software, including equipment procurement and setup.

• Act as the main point of contact for office network, connectivity, and general IT infrastructure issues.

• Prioritize support requests based on business needs and operational impact.

• Identify and resolve technical issues independently, escalating more complex cases when necessary.

• Support software quality assurance activities, including test planning and execution.

• Maintain clear documentation of technical issues, solutions, and recurring problems.

• Build positive relationships with colleagues and promote a collaborative, service-oriented working environment.

About You

• Bachelor's degree in Computer Science, Software Engineering, or a related field (preferred but not required).

• 2–3 years of relevant experience in IT support or a similar role.

• Experience with Microsoft enterprise products, desktop maintenance, and technical troubleshooting.

• Working knowledge of Microsoft 365 administration and Windows administration.

• Basic understanding of information security and data protection standards.

• Strong communication and interpersonal skills, with excellent written and spoken English.

• Ability to manage priorities, work independently, and adapt to a fast-paced environment.

• Flexibility to provide remote support and occasional assistance outside standard working hours when required.

• Strong sense of ownership, attention to detail, and commitment to delivering high-quality work.

Preferred Qualifications (A Plus)

• Experience with AWS administration.

• Knowledge of network and desktop security administration.

• Familiarity with GDPR, ISO standards, and other data security frameworks.

• Relevant IT certifications, such as Microsoft 365 or CompTIA.

• Ability to write SQL queries for reporting and business intelligence.

• Experience with software quality assurance, test planning, and execution.

Why True North Insights?

• Career Development: Clear growth milestones and opportunities to accelerate your career..

• Industry Exposure: Work across different industries and business areas.

• Flexible Working: Hybrid working model.

• Competitive Compensation: Annual gross salary of €23,000–€25,000.

• Performance Incentives: Additional performance-based bonuses linked to individual achievements.

• Private health insurance.
  

• Growth Opportunities: Be part of a rapidly expanding international organization and contribute directly to its development.

• Office Perks: Snacks, Monday breakfasts, and weekly social events.

At True North Insights, growth comes from initiative, ownership, and results. You'll be supported, challenged, and empowered to make an impact from day one.

Equal Opportunity Employer

True North Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.

We don't believe in perfect candidates. If you're eager to learn, take on challenges, and grow in a fast-moving environment, we'd love to hear from you.