IT Support Specialist Journeyman (CONUS)

Job Description:

The IT Support Specialist provides technical support for the Defense Logistics Agency (DLA) Enterprise Windows Administrative Support Services (EWASS) program. This position is responsible for installing, configuring, troubleshooting, maintaining, and supporting hardware, software, and Microsoft Windows Server environments. The specialist will diagnose and resolve technical issues, assist users, maintain system performance, and support cybersecurity compliance across DLA's enterprise infrastructure. This role requires experience supporting information systems, resolving customer-reported incidents, and ensuring reliable IT operations in accordance with Department of Defense (DoD) policies and security requirements.

Note: This is a hybrid position which is Remote 4 days a week and on-site 1 day a week at your closest DLA Hub Location.

Duties/ Responsibilities

• Provide technical support for the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and Windows Server operating systems.
• Diagnose, investigate, and resolve customer-reported technical issues, system incidents, and service requests.
• Monitor and manage assigned incidents, tickets, tasks, and change requests through ServiceNow, ensuring timely resolution in accordance with established Service Level Agreements (SLAs).
• Support Microsoft Windows Server environments, including physical, virtual, and cloud-based infrastructure.
• Assist with Active Directory administration, user access, group policies, file permissions, and network services.
• Perform system diagnostics, performance monitoring, troubleshooting, and routine maintenance to maintain system availability.
• Support backup, recovery, disaster recovery, and continuity of operations activities.
• Install and maintain software updates, security patches, and system configurations to address vulnerabilities.
• Assist with cybersecurity compliance activities, including Security Technical Implementation Guides (STIGs), vulnerability assessments, and system hardening.
• Maintain problem-tracking databases, technical documentation, troubleshooting procedures, and incident reports.
• Identify recurring technical issues, analyze trends, and recommend improvements to system performance and support processes.
• Provide technical assistance, guidance, and training to end users on hardware, software, and information systems.

• Consult with users to identify technical requirements and support the evaluation of hardware and software solutions.

• Ensure compliance with DoD and DLA information security policies, procedures, and cybersecurity requirements.

• Support DLA eProcurement systems as required.

• Provide after-hours or on-call technical support as required to maintain mission-critical operations.

Required Skills/Abilities

• Knowledge of Microsoft Windows Server operating systems, hardware, software, and enterprise IT infrastructure.
• Experience installing, configuring, maintaining, and troubleshooting computer hardware and software.
• Ability to diagnose and resolve technical issues involving operating systems, applications, and network connectivity.
• Familiarity with Active Directory, Group Policy, file management, and system administration.
• Experience supporting incident management, troubleshooting, and service request resolution.
• Knowledge of information security and cybersecurity policies, principles, and practices.
• Ability to perform system monitoring, backup, recovery, and routine maintenance activities.
• Experience maintaining technical documentation, problem-tracking systems, and support records.
• Strong analytical, troubleshooting, problem-solving, and customer service skills.
• Ability to communicate technical information effectively and provide user assistance and training.
• Ability to work independently and coordinate with technical teams and government personnel.
• DoD 8570/8140 Certification: DoD-approved baseline certification, Category IAT II or IAT III.
• Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA-approved Computing Environment requirements).
• At time of proposal the contractor must possess a High Risk (Confidential, Critical Sensitive IT1) with a Tier 5 investigation. (SECRET Clearance).
• 8570/8140: DoD Approved 8570 Baseline Certification: Category IAT II or IAT III.
• Computing Environment: Server Admin M and Domain Admin Z (Cloud or Microsoft Operating System per DLA Approved CE).
• U.S. citizenship required

Education and Experience:

• Minimum Experience: Six (6) years of progressive experience in the field of Information Processing.
• At least three (3) years of specialized Information Processing experience involving a range of hardware and software solutions.
• At least two (2) years of concentrated, hands-on experience installing hardware and software, diagnosing technical problems, and training customers in the use of software and hardware.

Travel Requirement:

• No travel

Clearance Requirement:

• Secret Clearance

Salary Range: The salary range for this position represents Dynamo's good-faith estimate of the compensation expected to be offered at the time of posting. Actual compensation will be determined based on several factors, including, but not limited to, the responsibilities of the role, the candidate's experience, skills, education, work location, and internal equity.

$61,500k to 81,500k annually

Dynamo is a full lifecycle digital transformation company providing best-in-class technology and mission support services to our clients. Dynamo’s mission is to lead the digital transformation industry and provide best-in-class solutions for our clients with a truly human touch.

We leverage industry leading practices to empower our clients, ultimately providing them with the necessary tools, knowledge, and information required to successfully achieve their strategic goals, while optimizing their operations.

Through our partnerships, boldness, and authenticity, Dynamo goes against the grain of a traditional government contracting company by providing top-caliber team members, delivering quality results, and always exceeding expectations.

Dynamo Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, disability, protected veteran status, age, or any other characteristic protected by law.