IT Support & Systems Internship

IT Support & Systems Internship Company: X-Bow Systems Inc. Location: Luling, Texas (Onsite) Duration: June 8 - August 8, 2026 Pay: 20.00$/HR About X-Bow Systems: X-Bow Systems Inc. (pronounced "Crossbow") is a U.S. defense technology and rocket propulsion company that has developed an innovative, low-cost method to manufacture solid rocket motors. Position Overview We are seeking a detail-oriented IT intern to join our team and gain practical experience in IT support operations, systems administration, and asset management. This internship offers hands-on exposure to help desk operations, data management, and equipment deployment i n a dynamic professional environment. The position is based at our Luling Pecan Office with remote work flexibility. Key Responsibilities Data Analysis, Review & Entry (25%) Perform data analysis and validation for IT systems and services Review and maintain accuracy of IT asset and inventory databases Enter and update information in IT management systems Generate reports and identify data quality improvement opportunities Support data-driven decision making for IT operations IT Help Desk & Systems Support ( 50 %) Receive, triage, and troubleshoot help desk requests Assign tickets appropriately and track resolution progress Provide first-level technical support for hardware and software issues Manage and maintain IT SaaS applications and user access Document solutions and update knowledge base articles Monitor system performance and report issues to senior staff Equipment Setup, Deployment & Inventory Management (25%) Configure and deploy new user laptops and mobile devices Maintain accurate inventory of IT assets and equipment Perform equipment setup for new employees and contractors Track equipment lifecycle from procurement to decommissioning Coordinate equipment returns, repairs, and replacements Ensure proper asset tagging and documentation Ot her IT Duties (15%) Cybersecurity Project Management & Support Set up and configure Luling conference room AV equipment Troubleshoot AV issues and provide on-site support for meetings Maintain AV equipment inventory and coordinate maintenance Assist with virtual meeting setup and technical support Qualifications Required: Currently pursuing degree with focus on Information Technology or related field Strong analytical and problem-solving skills Excellent attention to detail and organizational abilities Effective written and verbal communication skills Customer service orientation with professional demeanor Ability to work independently and manage multiple priorities Preferred: Familiarity with help desk ticketing systems Basic understanding of Windows and mobile device management Experience with inventory or asset management systems Knowledge of AV equipment and conferencing technologies What You'll Gain Real-world IT support and help desk experience Exposure to enterprise asset management and inventory systems Hands-on experience with equipment deployment and configuration Understanding of IT service management best practices Professional development in technical troubleshooting and customer service Mentorship from experienced IT professionals Flexible work arrangement to balance academic commitments Skills Development Technical troubleshooting and problem resolution IT asset lifecycle management Help desk operations and ticket management Data analysis and reporting Customer service and communication AV technology and conferencing support Documentation and process improvement Cybersecurity knowledge ITAR Requirements: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), applicants must be a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.