IT Support Technician

IT Support Technician Job Description The IT Support Technician will be responsible for maintaining and supporting on-demand IT and subscription-based managed network services. The IT Support Technician's goal is to ensure the optimal operation of our customers' networks primarily via a remote service help desk environment. Job Duties Install, configure, and maintain software and hardware. Work with clients remotely to diagnose and repair technical issues. Ensure the efficiency and security of customer networks. Assist with client network infrastructure installs. Maintain and monitor managed client WIFI systems. Update customer equipment with software patches and firmware. Administer and maintain client security suite. Provide remote support to company IT technicians and support staff. Perform basic network administration tasks for users and email clients, etc. Communicate effectively with customers via phone, email, and ticketing system. Troubleshoot any type of IT customer issue and resolve quickly. Requirements Must be exceptionally detail oriented. Must be an effective communicator with excellent verbal and written skills both in comprehension and expression. Must be highly skilled using remote IT diagnostic tools and techniques. Must have an excellent understanding of all commercial sales products and their use case, especially on demand IT and managed services. Must thrive in a fast-paced environment and respond positively in high priority situations. Must be flexible to meet the needs of customers including evening or weekends, if necessary. Must be able to travel offsite to meet with customers and/or AMA departments. Minimum 2 years' experience in IT or related industry preferred.