IT Support Technician

Please note this role will require some on-site field work in the DFW metro area Do you want to be a part of building a growing team? Do you enjoy leveraging technology to solve business issues? Do you collaborate well with both humans and machines? If so, TeamLogic IT wants to talk to you! We are a Managed Service Provider building a team in the Dallas area to provide comprehensive IT services to small and medium-sized businesses. In this role, you will be an IT Technician responsible for managing our clients' IT environments. We have: Competitive wages, benefits, paid time off, and 401k. Challenging work with an interesting variety of projects. Ongoing training and development to keep your skills sharp and current. Opportunities to advance in your career and become a company leader. Flexible environment where you work 1 day per week in our office and home office if a client onsite is not needed. Proven history of organizational success and a large network of technical support for you. Company Overview If you have a background and skill set in IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing, since technology is always advancing, creating a fast-paced, dynamic environment. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, serve as the initial point of contact for all IT support-related tickets, and ensure end-user satisfaction, among other technical duties. IT Technicians are expected to demonstrate strong interpersonal skills as they interact daily with colleagues from various departments and executive levels, as well as customers. IT Technician Responsibilities: Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Install antivirus software and ensure virus definitions are up to date. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. IT Technician I Requirements: College diploma or university degree in the field of Computer Science and/or 5 to 10 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop operating systems, including Windows 10, 11, and Mac OS. Experience managing servers, including Hyper-V and VMware, is a plus. Active Directory knowledge is a plus RMM (Kaseya, Ninja, ConnectWise) and Autotask PSA Experience a plus Valid Driver's License and ability to drive to customer locations when required. Flexible work from home options available. Compensation: $45,000.00 - $60,000.00 per year Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.