IT System Administrator

About the Role: Hypersonix.ai is disrupting the e-commerce space with AI, ML, and advanced decision-making capabilities that drive real-time business insights. Built from the ground up with modern technology, our platform simplifies the consumption of data for customers across multiple industry verticals. Job Summary: We're looking for an IT System Administrator who can wear multiple hats, from managing day-to-day IT operations and employee support, to administering cloud infrastructure, SaaS tools, and security policies. This is a great opportunity for someone who thrives in a startup environment, enjoys solving problems independently, and wants to help build IT processes from the ground up. Roles & Responsibilities: IT Operations & Support: Manage end-user IT support (laptops, hardware, software, access issues) for a growing team Set up and maintain onboarding/offboarding processes for employee devices and accounts Maintain IT asset inventory (hardware, licenses, subscriptions)/ Platform teams on CI/CD pipelines, infrastructure-as-code, and deployment automation. Systems & Infrastructure: Administer and monitor cloud infrastructure (AWS/Azure/GCP — specify as applicable) Manage internal servers, networks, VPNs, and firewalls Ensure system uptime, backups, and disaster recovery processes are in place. SaaS & Application Administration: Administer core business SaaS tools (Google Workspace/Microsoft 365, Slack, Zoom, HRMS, CRM, etc.) Manage user provisioning, access control, and license optimization across tools Evaluate and implement new tools as the company scales Security & Compliance: Implement and enforce IT security policies (endpoint security, password policies, MFA, data protection) Support compliance efforts (SOC 2, ISO 27001, GDPR, etc. as applicable to a SaaS company) Monitor for security vulnerabilities and coordinate patching/update Process & Documentation: Create and maintain IT documentation, SOPs, and knowledge base articles Continuously improve IT processes to support a scaling, remote-friendly team Collaborate with engineering/DevOps on shared infrastructure needs where relevant Required Qualifications: Bachelor's degree in Computer Science, IT, or related field (or equivalent practical experience) 7–9 years of experience in system administration, preferably at a startup or SaaS company Strong knowledge of Windows/macOS/Linux environments Experience administering cloud platforms (AWS, GCP, or Azure) Hands-on experience with Google Workspace/Microsoft 365 administration Familiarity with networking fundamentals (DNS, VPN, firewalls) Understanding of IT security best practices and compliance frameworks Strong troubleshooting skills and a proactive, ownership-driven mindset Excellent communication skills — able to support both technical and non-technical teammates Willingness to work in rotational shifts, including occasional weekends/nights, to support business hours across regions/on-call needs Location: Remote (Work from home).