IT System Engineer

About the Company

Employer: axelion AG

Collaborative, dynamic team environment. Flat organizational hierarchy. Opportunities for independent decision-making and ownership. Knowledge-sharing environment. Good occupational pension benefits. Additional financial benefits. Professional and personal development opportunities.

About the Role

axelion AG is looking for an IT System Engineer – Operations to join its dynamic team. This role combines IT support, system operations, customer service, troubleshooting, and continuous improvement. You will work independently on customer systems, support users through help desk and ticketing channels, perform system maintenance, resolve technical challenges, and contribute to the development and optimization of existing IT environments.

Responsibilities

• Provide service, support, and help desk assistance to customers.
• Manage the support hotline and process incoming support tickets.
• Perform maintenance on customer IT systems and help ensure reliable operations.
• Troubleshoot and resolve customer issues directly.
• Communicate clearly and professionally with customers and internal teams.
• Document incidents, troubleshooting steps, and solutions accurately in the ticketing system.
• Prioritize support requests and maintain an organized workflow.
• Take ownership of customer systems and contribute to their ongoing development.
• Identify opportunities to improve quality, efficiency, and IT operations.
• Independently investigate and resolve a variety of technical challenges.
• Maintain a strong focus on customer satisfaction and service quality.

Qualifications

• Completed IT/informatics education, comparable qualification, or relevant professional experience as a career changer.
• At least 3 years of IT support experience.
• At least 2nd-level IT support experience; 3rd-level support experience is an advantage.
• Broad IT knowledge with an interest in continuously developing technical expertise.
• Strong troubleshooting and problem-solving capabilities.
• Customer-focused approach with confidence communicating remotely and on-site.
• Reliable, motivated, and communicative working style.
• Excellent German language skills.
• Good English language skills.

Required Skills

• IT Support
• 2nd-Level Support
• IT Operations
• Help Desk
• Technical Troubleshooting
• Incident Management
• Ticket Management
• System Maintenance
• Customer Support
• IT Service Management
• Technical Problem Solving
• IT Infrastructure
• System Operations
• Documentation
• Prioritization
• Customer Communication
• Remote Support
• On-Site Support
• Process Improvement
• Quality & Efficiency
• German Communication
• English Communication

Preferred Skills

• 3rd-Level Support
• Experience with 3rd-level IT support.
• Experience maintaining and developing customer IT environments.
• Experience in customer-facing technical support.
• Interest in innovative IT solutions and emerging technologies.

Pay range and compensation package

• EUR 90–120
• Salary period is not specified.
• Flexible working hours.
• Home-office option.
• 40-hour work week.
• 25 vacation days.
• Professional and personal development opportunities.
• Knowledge-sharing environment.
• Good occupational pension benefits.
• Additional financial benefits.
• Collaborative, dynamic team environment.
• Flat organizational hierarchy.
• Opportunities for independent decision-making and ownership.

Work Arrangement & Schedule

• Remote
• Location: Rothenburg, Lucerne, Switzerland
• Position scope: 80–100%
• Home office is available.
• Flexible working hours.
• 40-hour work week.
• 25 vacation days.
• Customer contact may take place remotely or on-site.

Compliance / Additional Information

• Employer: axelion AG
• Role: IT System Engineer Operations
• Location: Rothenburg, Lucerne, Switzerland
• Work Arrangement: Remote / Home Office
• Position: 80–100%
• Posted: September 16, 2026
• Source: Whatjobs
• Apply Now

Equal Opportunity Statement

axelion AG is committed to providing equal employment opportunities and fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.