IT Systems Engineer

This is an exciting opportunity to be part of a well-established Managed Service Provider (MSP).

We are looking for an ambitious, energetic IT Systems Engineer based in Cape Town. The role involves a combination of onsite and remote support for our clients, mostly in the Financial Services industry, within the greater Cape Town area.

Purpose of the Role

The Systems Engineer is responsible for delivering outstanding technical support and trusted advice to Business Technology's managed service clients. This role combines strong technical capability with exceptional customer service. The successful candidate will take ownership of incidents, service requests and infrastructure improvements from inception through to completion, ensuring clients receive timely, professional and commercially appropriate solutions. We are looking for someone who enjoys solving problems, values teamwork and is willing to roll up their sleeves when required. Success in this role is measured not only by technical expertise, but by reliability, accountability, communication and the confidence clients place in you.

The successful candidate will:

• Build trusted relationships with clients through professionalism, responsiveness and technical excellence.
• Take ownership of issues and see them through to successful resolution.
• Demonstrate initiative by identifying opportunities to improve client environments before issues arise.
• Be equally comfortable assisting with routine support requests and complex technical challenges.
• Work collaboratively with colleagues, sharing knowledge and supporting the wider team.
• Deliver consistently high standards of documentation and communication.
• Always place the client's business needs ahead of technical preference.

Roles and Responsibilities:

Client Support

• Provide professional technical support to managed service clients via remote support and on-site visits.
• Take ownership of service requests and incidents from initial logging through to successful resolution.
• Assess, prioritise and investigate incidents in accordance with agreed Service Level Agreements.
• Escalate issues appropriately while maintaining ownership and keeping clients informed throughout.
• Deliver a consistently positive customer experience through clear communication and professionalism.

Infrastructure Management

• Install, configure, maintain and support client hardware, operating systems, cloud services and applications.
• Monitor and maintain client infrastructure to maximise availability, security and performance.
• Implement routine maintenance including OS and firmware updates, patch management and health checks.
• Maintain backup, disaster recovery and business continuity solutions.
• Implement and maintain cybersecurity best practices across managed environments.

Documentation & Knowledge

• Maintain accurate technical documentation for every client environment.
• Record sufficient technical detail within service tickets to enable efficient collaboration and escalation.
• Develop and maintain knowledge base articles and standard operating procedures.
• Share knowledge proactively with colleagues to strengthen the team's overall capability.

Continuous Improvement

• Identify improvement opportunities in client environments.
• Standardisation, automation and proactive maintenance.
• Keep current with Microsoft technologies, cybersecurity developments and industry best practice.
• Complete allocated technical training and certifications.

Behavioural Expectations

We value engineers who:

• Put clients first.
• Take ownership.
• Communicate honestly and professionally.
• Are willing to assist wherever needed.
• Leave environments better than they found them.
• Share knowledge freely.
• Value teamwork over ego.
• Continue learning.
• Deliver excellence consistently rather than occasionally.
• Understand that no task is beneath them if it helps a client or colleague succeed.

Skills, Competencies, Qualifications & Experience

• Excellent communication and interpersonal skills.
• Strong analytical, troubleshooting and problem-solving skills.
• Organised, proactive and accountable, with excellent time management and a customer service focus.
• A collaborative team player who can work independently and show initiative and leadership potential.
• Proven experience as a Systems Engineer within a Managed Services Provider (MSP) environment.
• Relevant IT qualification and industry certifications, including Microsoft 365 certifications.
• Technical expertise across Microsoft (365, Azure, Windows Server and Desktop).
• Understanding and experience in networking, virtualisation and cybersecurity technologies.
• Experience with modern MSP toolsets, including RMM and PSA platforms.
• A commitment to continuous professional development.

Why Join Business Technology?

At Business Technology, you'll join a team that takes pride in delivering exceptional service to clients who depend on technology every day. We believe in building long-term relationships, investing in our people, and creating an environment where technical excellence, teamwork and customer service go hand in hand.

We offer:

• A competitive remuneration package, including a medical allowance and cell phone allowance, group life, disability and funeral benefits.
• The opportunity to work with modern Microsoft cloud, cybersecurity and infrastructure technologies across a diverse range of client environments.
• Exposure to challenging technical projects within South Africa's financial services sector, where quality and operational excellence matter.
• A collaborative, supportive team that values professionalism, knowledge sharing and continuous improvement.
• Ongoing opportunities for technical training, certification and career development.
• A culture that rewards initiative, ownership and a commitment to delivering exceptional client outcomes.
• The opportunity to make a meaningful impact in a respected business with over 20 years of delivering trusted managed IT services.