IT Systems & Infrastructure Specialist

PURPOSE OF THE ROLE:

The IT Systems and Infrastructure Specialist acts as the primary technical authority for REDION ANZ operations, ensuring secure, efficient, and resilient IT infrastructure. The role involves providing immediate 3rd-level support, managing vendor risk, ensuring compliance, and supporting strategic plans for business continuity,

Core Duties and Responsibilities

Advisory & Continuous Improvement

• Executive Reporting: Report on IT and security to risk, compliance, senior management forums, the Redion Insurance Head of IT and Head of Technology.

• Security Posture: Continuously assess the organisation’s IT posture to proactively recommend improvements, methods, and approaches.

IT Governance & Frameworks

• IT Service Management: Maintain Jira Service Desk ensure SLA are met

• Framework Alignment: Design, implement, and maintain ICT controls aligned with the Group Information & Framework.

• Compliance & Standards: Supports alignment with APRA regulations, including but not limited to CPS 230, CPS 232, and CPS 234.

Risk Management & Assurance

· Assessments: Support the business to conduct and record IT risk assessments.

· Governance Support: Support the business to manage Incidents management and the IT GRC (Governance, Risk, and Compliance) board.

· Audit & Supplier Risk: Support internal, external, regulatory, and underwriter audits while conducting third-party IT risk assessments

IT Support & Operations

• Escalation Point : IT 3rd level support on all IT issues within the Australian Business Unit, acting as an escalation point until issues are resolved.

• 24/7 Shift Rotation: Participate in a rotating on-call shift to provide 24/7 IT, desk-side, and general user support where needed during working hours.

• Leadership Support: Support the Head of Technology and Head of IT to manage incidents management, escalation points, and the readiness of business products.

Identity, Access & Endpoint Security

• Access Control: Manage identity and access controls, including SSO, MFA, and rigorous access recertification.

• Endpoint Management: Oversee endpoint security controls, including device enrolment and policy enforcement.

IT Infrastructure & Systems

• Technical Oversight: Provide senior technical input across enterprise IT infrastructure and systems, acting as a key reference for security-aligned decisions.

• Design & Maintenance: Contribute to the design, review, implementation, and secure operation of IT infrastructure, networks, and core systems.

• Hardware & Connectivity: Assist and support the installation, monitoring, periodic maintenance, and configuration of:

  • Switches, LAN, WAN, and Servers

  • Data Connectivity Aspects (VPN / Internet)

  • Access Control Systems and User PCs

• Configuration Reviews: Review IT system configurations, office setups to ensure alignment with security, resilience, and regulatory requirements.

Cloud, Applications & IT Security Integration

• Cloud Platform Security: Support the security team with security controls across cloud platforms, including Microsoft Azure and associated identity services.

• BAU Integration: Ensure robust IT controls are tightly integrated into system development and Business-as-Usual (BAU) IT processes.

Business Continuity & IT Resilience

• Function Ownership: Own the IT Business Continuity Management function, maintaining foundations.

• Impact & Recovery: Conduct IT Business Impact Assessments, support IT resilience, and execute disaster recovery planning.

Vendor & Stakeholder Management

• Supplier Relations: Liaise with vendors, IT service providers, and external suppliers to manage support contracts and secure quick issue resolutions.

Corporate Compliance & Governance

• Financial & Fraud Policies: Conduct all roles in accordance with EA fraud and corruption, challenge policies (acting honestly and with integrity), reporting any suspected incidents immediately.

• Company Standards: Adhere strictly to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations.

• General Delegations: Undertake any other duty or responsibility reasonably allocated by your manager or the Company’s Senior Management Team.