IT Systems & Infrastructure Specialist

IT Systems & Infrastructure Specialist Lead secure, resilient IT across systems, cloud and infrastructure — shaping governance, continuity and user support while making a real impact in a collaborative team. PURPOSE OF THE ROLE: The IT Systems and Infrastructure Specialist acts as the primary technical authority for REDION ANZ operations, ensuring secure, efficient, and resilient IT infrastructure. The role involves providing immediate 3rd-level support, managing vendor risk, ensuring compliance, and supporting strategic plans for business continuity, Core Duties and Responsibilities Advisory & Continuous Improvement Executive Reporting : Report on IT and security to risk, compliance, senior management forums, the Redion Insurance Head of IT and Head of Technology. Security Posture : Continuously assess the organisation’s IT posture to proactively recommend improvements, methods, and approaches. IT Governance & Frameworks IT Service Management: Maintain Jira Service Desk ensure SLA are met Framework Alignment : Design, implement, and maintain ICT controls aligned with the Group Information & Framework. Compliance & Standards : Supports alignment with APRA regulations, including but not limited to CPS 230, CPS 232, and CPS 234. Risk Management & Assurance · Assessments : Support the business to conduct and record IT risk assessments. · Governance Support : Support the business to manage Incidents management and the IT GRC (Governance, Risk, and Compliance) board. · Audit & Supplier Risk : Support internal, external, regulatory, and underwriter audits while conducting third-party IT risk assessments IT Support & Operations Escalation Point : IT 3rd level support on all IT issues within the Australian Business Unit, acting as an escalation point until issues are resolved. 24/7 Shift Rotation : Participate in a rotating on-call shift to provide 24/7 IT, desk-side, and general user support where needed during working hours. Leadership Support : Support the Head of Technology and Head of IT to manage incidents management, escalation points, and the readiness of business products. Identity, Access & Endpoint Security Access Control : Manage identity and access controls, including SSO, MFA, and rigorous access recertification. Endpoint Management : Oversee endpoint security controls, including device enrolment and policy enforcement. IT Infrastructure & Systems Technical Oversight : Provide senior technical input across enterprise IT infrastructure and systems, acting as a key reference for security-aligned decisions. Design & Maintenance : Contribute to the design, review, implementation, and secure operation of IT infrastructure, networks, and core systems. Hardware & Connectivity : Assist and support the installation, monitoring, periodic maintenance, and configuration of: Switches, LAN, WAN, and Servers Data Connectivity Aspects (VPN / Internet) Access Control Systems and User PCs Configuration Reviews : Review IT system configurations, office setups to ensure alignment with security, resilience, and regulatory requirements. Cloud, Applications & IT Security Integration Cloud Platform Security : Support the security team with security controls across cloud platforms, including Microsoft Azure and associated identity services. BAU Integration : Ensure robust IT controls are tightly integrated into system development and Business-as-Usual (BAU) IT processes. Business Continuity & IT Resilience Function Ownership : Own the IT Business Continuity Management function, maintaining foundations. Impact & Recovery : Conduct IT Business Impact Assessments, support IT resilience, and execute disaster recovery planning. Vendor & Stakeholder Management Supplier Relations : Liaise with vendors, IT service providers, and external suppliers to manage support contracts and secure quick issue resolutions. Corporate Compliance & Governance Financial & Fraud Policies : Conduct all roles in accordance with EA fraud and corruption, challenge policies (acting honestly and with integrity), reporting any suspected incidents immediately. Company Standards : Adhere strictly to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations. General Delegations : Undertake any other duty or responsibility reasonably allocated by your manager or the Company’s Senior Management Team. Department IT, Digital Transformation & Data Role IT & Digital Transformation Management Locations Sydney Office Remote status Hybrid Employment type Full-time About Redion ANZ We are a dedicated team of more than 200 employees located across Australia and New Zealand, with our headquarters in Sydney and operations hub in Brisbane. Supported by a fully in-house assistance operation, Australian-based nurses and doctors available 24/7, and a global network of more than 400 medical professionals, Redion provides critical medical, travel, and emergency assistance services to travellers around the world. We have two direct to market travel insurance products, Tick Insurance and Insure&Go. Both brands are well-established direct consumer brands with more than 10 years presence in the market